Incident Manager - Portsmouth - SC

Incident Manager

Salary: Competitive and company bonus
Clearance: Due to the nature of the programme, the candidate must hold or be able to obtain SC clearance

Can you effectively and confidentially manage incidents through to resolution?

I am looking for an Incident Manager to join our client in Portsmouth to grow their successful team. Your role will be including

  • Using Remedy to log and acknowledge receipt of all incidents and identifying when necessary to escalate further

  • Detecting incidents that relate to the services you are managing, assessing with priorities in accordance to the impact

  • Logging the incident and successfully completing when no further action is needed

  • Raising and make available incident records

  • Raising incidents to the Authority, identifying when they may have an impact on end users, authority of third parties

  • Support the development of the First Time Fix by ensuring that all knowledge articles have been captured and shared in the management system

  • Updating of applicable records, including the Incident record report

  • Identify similar/ relevant incidents, to help prevent them flagging again

The Client

Priding themselves as a Global organisation with a long list of achievements, now successfully providing to over 100 countries.

Supporting diversity, health and wellbeing in the workplace whilst being renowned as a responsible business

Believing people are their biggest asset, they actively promote career progression within the company, you'll be working with those who share your skills and passion for IT, whilst working in an environment with the latest cutting-edge technology.

In return you'll receive:

- Company pension contribution - up to 15%

- Discretionary bonus'

- Working in a company who invest in their team (certifications, courses and subscriptions)

- Excellent career development and growth opportunities

- Corporate discount scheme card (restaurants, cinemas etc)

- The ability to buy and sell holiday up to 10 days

- Sponsored security clearance (SC)