Infrastructure Engineer DV

Infrastructure Engineer -DV

+ Role Type: Permanent
+ £30,000 - £50,000
+ Security Clearance: Must be eligible for SC & DV
+ Full Time on Site - Manchester

What you will be doing:
+ In depth technical support of a Windows desktop solution, including troubleshooting and problem/defect root cause analysis seeing through to full resolution
+ Management of virtual desktop infrastructures hosted within Citrix XenDesktop
+ Test and Release Windows desktop security patches
+ Creation and maintenance of Windows desktop automated builds (MDT & SCCM)
+ Maintenance of AD Group Policies applicable to the desktop estate
+ Work in a disciplined and structured manner in accordance with ITIL based service management processes
+ Use proactive monitoring methods/tools to identify problem prevention and continual improvement opportunities
+ Handle customer problems promptly; escalate issues according to established procedures
+ Be agreeable to participating in a 24x7 call-out rota and working some evenings and weekends if necessary
+ Develop and maintain customer and third-party relationships

What you'll bring:
+ Understanding of patch management with the ability to deploy patches
+ Experience in MS Exchange, VMWare, Citrix VDI, Remote access \ VPNs, Windows Server 2019/22 (AD \ GPO \ PowerShell) and Windows10
+ Understanding of computer networks
+ Understanding of firewalls, proxies, SIEM, antivirus, and IDPS concepts
+ Ability to identify and mitigate network vulnerabilities and explain how to avoid them

It would be great if you had:
+ Experience of supporting & upgrading Windows 10 Operating Systems
+ Experience of supporting App-V packages and Full App-V Infrastructure
+ Software packaging and deployment experience. Experience with MS MECM would be an advantage
+ UE-V Administration
+ Experience of working on a customer site
+ Leadership experience to deputise for Team Leader
+ Accreditation to MCP level or equivalent
+ Experience of Agile delivery methods
+ Awareness of information security methods