Infrastructure Engineer - DV Cleared

  • Job ref:


  • Location:

    City of London, London

  • Sector:


  • Job type:


  • Salary:

    £50000 - £55000 per annum + Benefits, pension

  • Contact:

    Abbie Levens

  • Email:

  • Published:

    8 months ago

  • Start date:


  • Consultant:


Infrastructure Engineer


DV Cleared

Perm Full time

Flexible working

Up to £55,000kpa DOE + Pension + Benefits

Infrastructure Engineer / 3rd Line Support / 4th Line / Wintel Engineer

This role would suit a recent military leaver or someone with MOD 3rd Line experience.

Role overview

  • Provide 3rd Line support to a variety of Desktop systems
  • Resolve Incidents, Service Requests, Problem Records and Defects to contractual Service Levels
  • Develop, test and release changes to a live desktop estate through formal Change Management processes
  • Adopt best in class service delivery processes and methods
  • Utilise technical expertise to implement Service Improvements, in-place upgrades etc.
  • In depth technical support of a Windows desktop solution, including troubleshooting and problem/defect root cause analysis seeing through to full resolution
  • Test and Release Windows desktop security patches
  • Creation and maintenance of Windows desktop automated builds (MDT & SCCM)
  • Maintenance of AD Group Policies applicable to the desktop estate
  • Work in a disciplined and structured manner in accordance with ITIL based service management processes
  • Use proactive monitoring methods/tools to identify problem prevention and continual improvement opportunities
  • Handle customer problems promptly; escalate issues according to established procedures
  • Develop and maintain customer and third-party relationships

Essential Skills

  • Experience of analytical troubleshooting in a Windows desktop environment.
  • Active Directory Management
  • Good understanding of networking including TCP/IP, DNS and DHCP
  • A good working knowledge of at least one Microsoft Back Office product (e.g. Exchange, SQL, SCOM/MOM, ISA/TMG, LYNC, ILM/FIM)
  • Experience of creating, managing and deploying Desktop builds through SCCM or equivalent product
  • Previous experience of working towards ITIL standards

Minimum of 3 years' experience in similar/related role

  • Complex problem management experience, preferably in a Multi-Vendor environment
  • Formal IT qualification - HNC or equivalent