IS Service Designer

IS Service Designer

+ Integrating all iS Service Designs

+ Fully remote role

+ Up to £850 per day for the right candidate

+ Inside IR35

+ SC Cleared

Key Skills:

+ Service Design & Solutiion Design Experience

+ ITIL Qualified

+ SC Clearance

The Role:

Responsible for the individual Service Designs within a specific IS Service Group, providing a single point of focus for the associated set of IS Services.

Responsible for:

+ Owning, leading and integrating all IS Service and component designs to ensure the quality and completeness of the Service Design Pack (SDP; covering products, people, process, partners, security, service levels etc) throughout the service lifecycle. Including appropriate standards (legal, regulatory, commercial) are adhered to ensure compliance is maintained.

+ Automation and simplification of the services to drive efficiency, quality, scalability, availability, capacity and security.

+ Ensuring that all service-related knowledge is digitised and readily accessible for use throughout the life of the service.

+ Gather intelligence on emerging technologies to detail impacts, threats and opportunities into the Service roadmaps.

+ Balancing design decisions between functional, service quality and service management requirements to ensure the efficiency of the solution for the Business.

+ Lifecycle planning of assets to the extent that acquisition, storage, distribution, movement, performance, continuity and disposal of assets is accurately reflected in the service roadmap.

+ Identifying and managing all design related risks ensuring mitigation plans are in place and/or accepted by the IS Service Owner.

Essential

+ Degree in a relevant Business or IT technical qualification or equivalent of knowledge acquired through experience, other qualifications and training/development.

+ Demonstrable experience of working in a solution architecture or service design capacity in one or more of the following; Infrastructure Technology - on premise and cloud, COTS applications, productivity & collaboration, corporate systems, Information management.

+ Ability to facilitate collaboration across boundaries to motivate and deliver common aims and targets.

+ Strong analytical and conceptual reasoning skills and highly effective communication skills. Ability to articulate complex issues and concepts to a wide range of recipients both written and verbally.

+ Demonstrated capability to resolve conflict; build, maintain and utilise relationships with key internal and external stakeholders to achieve optimum business goals.

Desirable

• Good understanding of the operating environment and our strategic intent / objectives.

• Experience of driving or influencing a centre of excellence.

• Good understanding of ITIL methodologies and standards (ITILv3 and above, Foundation level) or equivalent framework.

• Good understanding of TOGAF or equivalent architectural framework.

• Makes sound commercial/strategic decisions that affect long-term delivery, taking account of risk effect.

• Creates a credible vision for area/business and communicates it with clarity and purpose.