IT Cloud Support Engineer

IT Cloud Support Engineer

  • Researching IT incidents; Reviewing IT defects; Resolve common technical and operational problems

  • Installs, Commissions, Fault finding, Performance reviews and enhancement

  • Microsoft Certified Azure Administrator; Microsoft Certified: DevOps Engineer; MTA/MCSA/MCSE

  • Portsmouth

  • £35,000 - £40,000

Would you like to be responsible for day to day management of essential customer facing production, development and test IT Systems?

As an IT Cloud Support Engineer, you will be researching IT incidents and problems, gathering information from a range of physical and informational sources, reviewing IT defects in order to gain a complete understanding of the problem and all relevant circumstances. The successful candidate will deal with installs, commissions, fault finding, performance reviews and enhancement, and resolve common technical and operational problems across a range of cloud and on premise networks.

Your main responsibilities as an IT Cloud Support Engineer will involve:

  • Analysing problems related to IT Hosting Systems and assisting in generating proposed solutions

  • Conducting daily IT hosting routines and monitoring functions liaising with external authorities as required

  • Producing monthly Hosting statistics for management analysis

  • Updating IT Configuration records, problem responses, In-service data, plans and information systems such that all information is current

  • Liaising with key internal and external stakeholders

  • Implementing IT changes and server upgrades as directed

  • Maintaining up to date knowledge of current IT Security guidelines

  • Providing IT support to the DS as required

Your skills and qualifications:


  • Microsoft Certified Azure Administrator Associate (or previous MTA/MCSA/MCSE qualifications that are equivalent)

  • Microsoft Certified: DevOps Engineer Expert (or previous MTA/MCSA/MCSE qualifications that are equivalent)



  • Cloud Service management

  • IT Network management

  • Virtualised Server Maintenance

  • IT Desktop management

  • IT Systems security awareness

  • MS Access development (reporting systems)

  • VMWare VCA (VMWare Certified Associate) Cloud or Virtualisation qualifications or CCNA (Cisco Certified Networking Associate) Routing & Switching

Benefits: Our employees receive an excellent benefits package which includes a competitive pension scheme, enhanced annual leave allowance and a Company contributed Share Incentive Plan. We also offer a range of additional benefits such as flexible working, an employee assistance programme, Cycle2work and many local and national employee discounts. Some employees may also be eligible for an annual incentive.