IT Helpdesk Administrator
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Job ref:
1202087/001_1678381730
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Location:
Stevenage
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Sector:
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Job type:
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Salary:
£21000 - £23400 per annum
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Contact:
Michael Redfearn
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Email:
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Published:
18 days ago
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Start date:
ASAP
IT Helpdesk Administrator
Based in Stevenage
£21,000 - £23,400 per annum
Must be eligible for Security Clearance
Your role
Are you looking to move into a career within IT?
We are looking for an IT Helpdesk Administrator to maintain and enhance the high level of Service Delivery to the customer. This is a new role within the business and you will work alongside experienced and established teams.
Core Skills
Must have good communication skills.
Ability to learn quickly and under pressure.
Good teamwork skills.
Intermediate knowledge of Microsoft Office, including excel.
Your role will involve:
Follows and monitors established processes and recommends improvements to these as appropriate to resolve routine customer enquiries.
Ensures that service delivery is monitored effectively and that identified actions to maintain or improve levels of service are implemented.
Escalates issues as necessary to deliver required service levels and meets or exceed customer expectations / SLA.
Monitors all aspects of Incident Management processes to ensure adherence to best practice.
Monitor resolution of incidents to agreed service levels.
Utilising statistical reporting and analysis, monitors performance across all groups.
Analyses and identifies areas of improvement to the service to ensure customer satisfaction.
