IT Infrastructure Alert & Event Manager

  • Job ref:


  • Location:

    Corsham, Wiltshire

  • Sector:


  • Job type:


  • Salary:

    £45000 - £50000 per annum

  • Contact:

    Charlie Cameron

  • Email:

  • Published:

    7 months ago

IT Infrastructure Event Manager

Security Clearance level: Must be willing to go thorugh DV
Fully on site in Corsham
Salary:£45,000 - £50,000 + 10% DV Bonus

We are seeking an experienced Event Manager to support the customer deployable systems across multiple domains. Role is co-located on site working directly with the customer.
We are looking for an Event Manager whose role will primarily involve event management on our clients' live system, All Event Managers must have subject matter expert-level knowledge of a Monitoring Solution such as BMC suite of services and some experience in the Relevant Technologies listed:

* Whatsup Gold;
* BMC TrueSight Infrastructure Manager, BMC Discovery;
* Riverbed AppResponse Expert (ARx), Net IM and Portal;
* System Center Operation Manager (SCOM);
* Solarwinds (SAM, NTA, NPM, VMAN).

The Event Management Services shall be provided at each customer CyISOC. The Event Management Services shall include:

* Raising and responding to Alerts, Events and Incidents, including handing off each of these to the relevant Resolver Group or service desk;
* Supporting the Authority to develop best practices (and if the Authority requests, implementing such practices) in relation to:
* Configuration of relevant systems with respect to Events and Alerts; and
* Activities which will result in the detection, notification, filtering and correlation of all Events and Alerts;
* Liaising and working collaboratively with the Authority and Authority Third Parties to identify appropriate monitoring thresholds for Alerts and Events, including network, infrastructure, application and facilities monitoring;
* Engineering and managing Event Management Dashboards;
* Identifying circumstances where an Alert is required and configuring Alerts to meet the requirements of the Event Management Service stakeholders;
* Raise and make available Event Records and reports on a monthly basis as part of the Monthly Service Management Reviews; and if the Supplier detects an Event that has an impact on, or may have an impact on:
The Authority; or any Authority Third Party, the Supplier shall notify Authority and the relevant Authority Third Party, on a near real-time basis.

Your experience:
* WINTEL Event monitoring
* Network Event Monitoring
* Knowledge of SNMPv3, MIBs and OIDs
* Network Traffic Analysis
* 3rd Line Support in either WINTEL or Networks would be an advantage