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Job

IT Support Analysts


6-12 month initial contracts


+ Preston based - all work is Onsite
+ £25 to £28 per hour
+ Shift/Overnight work is involved
+ SC Clearance will be required

Key Skills:
+ Previous Helpdesk/IT Support Experience
+ 2nd/3rd Line Support Experience
+ Microsoft, VMWare, Linux

The successful candidate will join an IT service delivery command centre team delivering managed service solutions. The role will lead day to day IT processes for Event, Incident, Change and Problem within a Command Centre, desk comprising of level 2 support capabilities.
Responsibilities
Manage ServiceNow tickets by priority and workload to ensure contract SLAs are met, tickets updated, and customers informed of progress
Lead the creation of product support lifecycles resulting in forward schedule of change for supported applications
Facilitate Continuous Service improvement
Provide Management reporting for internal and customer stakeholders
Support the Major Incident Management team by leading the technical support groups

Desirable knowledge / experience:
Monitoring Tools
Ticketing Tools - ServiceNow ideally but not critical
VMware vCenter
Windows Server
RedHat
Windows Desktop