£200 - £220 per day
5 months ago
IT Support Engineer 24/7
Based in Hook
£200 - £220 per day DOE
6 month initial contract
shifts of 6 hours a day / 5 days a week
on call including over weekends.
*Must hold active DV clearance to gain access to client site
Experienced 1st Line support technicians with Windows Server experience willing and able to take on additional training to create a multi-skilled technician able to cover a wide range of tasks in the day-to-day support of a new IT system. Tasks will range from a share of Service Desk duties recording incidents and attempting first time fix.
The role will require each member of the Service Delivery team to work with a culture of Continuous Improvement in line with standards, creating/updating Processes and Work Instructions accordingly.
Some initial training will take place on the operational system. There will be notified periods of on call when out of hours call out and response on site will be required.
Self starter with good interpersonal and customer liaison skills.
Ability to work in close co-operation with customer staff.
Familiarity with secure systems & standards.
Experience of working in "clamped" environment.
Windows Server and Windows UAD build & configuration.
Sub-System testing the Windows server and UAD packaged solutions.
Storing the outputs in the Configuration Management system.
Investigating and resolving defects in current package.
Adhering to the appropriate standards and procedures.
Team player and flexible to the changing business requirements.
Willing to travel to required locations at specified times.
Experience of secure IT infrastructures
Active Directory/GPO's/Security Clamp.
Microsoft products of Exchange, Windows 2008 & 2003 administration, Vista experience.
Windows Server-based system support role.
Experience of any of the following products/technologies;
VMWare, Virtualisation, Documentum