IT Support Manager
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Job ref:
1168843/002_1558083640
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Location:
East Sussex, England
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Sector:
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Job type:
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Salary:
£45000 - £50000 per annum + Pension
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Contact:
Paul McGuinness
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Email:
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Published:
almost 2 years ago
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Duration:
Perm
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Start date:
ASAP
An IT Support Manager with a strong customer focus and leadership skills is required to join a Global Aerospace company.
You will be responsible for leading a busy help desk supporting customers software products needs around the globe.
Role: IT Support Manager
As IT Support Manager you will be responsible for:
+ Managing a team of up to 6 direct reports and associated team members
+ Providing software service and support to our worldwide customer base
+ Developing and improving existing support process and procedure
+ Working relationship with other Rockwell Collins teams and 3rd parties who may be responsible for key parts of the Service provision
+ Ensuring that our service contractual SLA's are met
+ Ensuring the root cause analysis takes place for issues
+ Attending face to face and telephone service reviews with customers
+ Managing a 24 hour operation
+ Provides guidance for team members, allocates tasks appropriately
Experience:
As IT Support Manager you will have experience of:
+ Degree qualified or equivalent in a relevant technical discipline
+ A background in Helpdesk, Service and Support management
+ Direct Customer experience and communications
+ Previous experience in providing software support and service management processes
+ Collaborative working with Senior Managers from other internal support organisations
+ Strong Leadership experience
Apply Now To Learn More!
