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Job

IT Support Technician

  • Job ref:

    1168007/003_1548177369

  • Location:

    Bristol, England

  • Sector:

    Project Services

  • Job type:

    Permanent

  • Salary:

    £18000 - £22000 per annum + car allowance, on-call earnings

  • Contact:

    Zoe Setterfield

  • Contact email:

    zsetterfield@cbsbutler.com

  • Published:

    25 days ago

IT Support Technician- Traceability Software

Bristol

An organisation specialising in creating traceability software for sterile services, used to track medical instruments are seeking an experienced IT Support Technician to provide 1st & 2nd line support with the opportunity to gain 3rd.

Key accountabilities:

  • Installation, configuration and maintenance both on-site and/or remote depending on solution
  • Provide 1st line and 2nd line IT support and help to customers solving any issues and answering questions related to their integrated workflow solution
  • Offer IT support using the telephone, email, support ticketing system, remote tools and on-site customer visits
  • Ensure a high level of customer focus and satisfaction by responding to cases quickly and efficiently and in line with standards
  • Trouble shoot and where possible reproduce ussie to identify/propose solutions on software, hardware and operational issues
  • Develop and maintain an understanding of business, products and technologies

Experience/skills required:

  • Strong communication both verbal and written
  • IT proficient; Microsoft Office; Word, Excel, PowerPoint, Outlook, Visio and CRM applications
  • Windows operating systems/server expertise
  • Strong IT background
  • Must be flexible to travel across the UK around 25% of the time with the rest being office based in Bristol

Package/benefits:

  • Basic salary of £18,000 - £22,000 per annum
  • £5,000 car allowance
  • On-call earnings (1 in 5, 24/7)
  • Estimated earnings of £28,000 - £32,000 per annum
  • Mileage paid when travelling to customer sites
  • Private pension, healthcare and paid holiday

Click APPLY NOW to find out more information!