ITSM Tools Architect

  • Job ref:


  • Location:

    Bracknell, Berkshire

  • Sector:


  • Job type:


  • Salary:

    £500 - £600 per day

  • Contact:

    Liam Parsons

  • Email:

  • Published:

    almost 2 years ago

  • Duration:

    3 months

  • Start date:


  • Consultant:


ITSM Tools Architect

3 month Initial contract

Based in Bracknell

£500 - £600 per day DOE

Must hold active DV Clearance to gain access to client site

Job Description

This role is initially as part of a proposal team then moving into design, build and deliver.

The ITSM Tools Architect will develop high level designs and low level designs for a solution that meets all customer requirements. Responsibilities include

  • Working with as part of a client facing bid team to design an ITSM Automation Platform with BMC Remedy

  • Analysing client business, communication and functional objectives to develop a solution that enhances the client experience

  • Providing leadership and knowledge to clients in technical qualification

  • Documenting customer requirements and developing high level designs / low level designs

  • Articulating the value proposition of the developed solution

The ideal candidate has gained experience in designing, developing and setting up the ITSM, ITOM and Automation platforms as a foundation, enabling business processes for clients.

Skills and Experience:

  • Proven experience in design, development and delivery of ITSM/ITOM/Automation solutions, combining technical expertise with business understanding to create solutions that meet all client requirements

  • Experience with ITIL Service Management processes

  • Experience in BMC Remedy Platform development, configuration and customization

  • Knowledge of Automation technologies & Orchestration framework. Should be capable of developing scripts, playbooks and workflows with tools such as HPOO, Ansible, Service Now Orchestrator, SCOM Orchestration.

  • Experience with Run Book Automation, API integration, and orchestration solutions.

  • Experience with infrastructure configuration management platforms (i.e. Ansible, Chef, Puppet).

  • Basic experience in Cloud environments, (Public, Private, Hybrid)

  • Familiarity with SOA technologies including as REST, SOAP.

  • Experience in CICD tools like Jenkins, Github, Artifactory

Special Skills

  • IT Service Management Solutions (BMC Remedy, Service Now or equivalent solutions)

  • Systems Management Tools (Nagios, CA Nimsoft, , HP Operations Manager (HPOM), HP Operations Manager I (HP OMi), HP Business Service Management (HP BSM), Sitescope HP Network Node Manager (HP NNMi), Microsoft SCOM, IBM Tivoli/Netcool suìte or equivalent solutions)

  • APM (Application Performance Monitoring) solutions : Dynatrace, AppDynamics, HPE APM Suìte or equivalent

  • Client Portal / Catalogue Solutions (Remedy, ServiceNow portal, Propel, SharePoint, or equivalent client experience portal)

  • Configuration and Discovery Tools (HP UCMDB, BMC Atrium, HP DDMI/UD, Service Now Discovery, Microsoft SCCM or equivalent solutions)

  • Task Automation and Software Distribution Tools (HP Server Automation (HPSA), Ansible, HP Client Automation Enterprise (HP CAE), Microsoft SCCM or equivalent solutions), IBM Big-Fix