ITSM Tools Architect

ITSM Tools Architect

3 month Initial contract

Based in Bracknell

£500 - £600 per day DOE

Must hold active DV Clearance to gain access to client site

Job Description

This role is initially as part of a proposal team then moving into design, build and deliver.

The ITSM Tools Architect will develop high level designs and low level designs for a solution that meets all customer requirements. Responsibilities include

• Working with as part of a client facing bid team to design an ITSM Automation Platform with BMC Remedy

• Analysing client business, communication and functional objectives to develop a solution that enhances the client experience

• Providing leadership and knowledge to clients in technical qualification

• Documenting customer requirements and developing high level designs / low level designs

• Articulating the value proposition of the developed solution

The ideal candidate has gained experience in designing, developing and setting up the ITSM, ITOM and Automation platforms as a foundation, enabling business processes for clients.

Skills and Experience:

• Proven experience in design, development and delivery of ITSM/ITOM/Automation solutions, combining technical expertise with business understanding to create solutions that meet all client requirements

• Experience with ITIL Service Management processes

• Experience in BMC Remedy Platform development, configuration and customization

• Knowledge of Automation technologies & Orchestration framework. Should be capable of developing scripts, playbooks and workflows with tools such as HPOO, Ansible, Service Now Orchestrator, SCOM Orchestration.

• Experience with Run Book Automation, API integration, and orchestration solutions.

• Experience with infrastructure configuration management platforms (i.e. Ansible, Chef, Puppet).

• Basic experience in Cloud environments, (Public, Private, Hybrid)

• Familiarity with SOA technologies including as REST, SOAP.

• Experience in CICD tools like Jenkins, Github, Artifactory

Special Skills

• IT Service Management Solutions (BMC Remedy, Service Now or equivalent solutions)

• Systems Management Tools (Nagios, CA Nimsoft, , HP Operations Manager (HPOM), HP Operations Manager I (HP OMi), HP Business Service Management (HP BSM), Sitescope HP Network Node Manager (HP NNMi), Microsoft SCOM, IBM Tivoli/Netcool suìte or equivalent solutions)

• APM (Application Performance Monitoring) solutions : Dynatrace, AppDynamics, HPE APM Suìte or equivalent

• Client Portal / Catalogue Solutions (Remedy, ServiceNow portal, Propel, SharePoint, or equivalent client experience portal)

• Configuration and Discovery Tools (HP UCMDB, BMC Atrium, HP DDMI/UD, Service Now Discovery, Microsoft SCCM or equivalent solutions)

• Task Automation and Software Distribution Tools (HP Server Automation (HPSA), Ansible, HP Client Automation Enterprise (HP CAE), Microsoft SCCM or equivalent solutions), IBM Big-Fix