about 1 year ago
Completive salary & company perks
Please note: Due to the nature of this projects, the successful candidate must have valid SC/DV clearance OR be able to obtain one.
This would be a good fit for someone coming from a Service Delivery background, someone used to working under pressure, meeting strict SLA's and KPI's.
I am looking for someone who can coordinate management services as a designated customer location, within your role you will be covering:
In accordance with existing management Framework, develop processes and procedures to support
Information management and supporting the development of incidents, problems and defects.
Provide the knowledge articles and error records
Ensuring all work carried out and completed is suitably qualified in the subject matter
Developing and implementing Knowledge Management Processes an supporting the development.
Raising awareness of the Knowledge Management processes and reminding the importance of Knowledge management.
Following and meeting SLA's to respond effectively to End User calls in order to attempt the First Time Fix
What our Client can offer you in return
Generous pension contribution
Working in a company who invest in their team (certifications, subscriptions)
Excellent career development opportunities
Corporate discount scheme (restaurants and leisure activities)
The ability to buy and sell holiday (up to 10days)
Priding themselves as a Global organisation with a long list of achievements, now successfully providing to over 100 countries.
Supporting diversity, health and wellbeing in the workplace whilst being renowned as a responsible business.
Believing people are their biggest asset, they actively promote career progression within the company, you'll be working with those who share your skills and passion for IT, whilst working in an environment with the latest cutting-edge technology.