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Maintenance Scheduler - Redhill, Surrey

Salary: £21000 - £24000 per annum
Location: Redhill, Surrey
Job type: Permanent
Sector: Aftermarket Care, Operation & Logistics

Description

Maintenance Scheduler

Leading innovative organisations in Redhill are in the market for a Preventative Maintenance Planner to take ownership of daily management of EMEA services and CRM systems.

Working closely with Service Coordinators and Service Engineers to arrange customer visits both in the UK and overseas operational locations. Tracking and regularly reporting to service management on service planning performance.

The ideal candidate would be able to demonstrate a keen eye for detail, ability to monitor each job's progress real-time against customer commitment, improved field productivity and provide faster access to critical information for informed decision making.

Responsibilities:

  • The ideal candidate will be the first point of contact and customers also field engineers on all maintenance related issues.

  • Arranging maintenance service visits directly with customers and working closely with service co-ordinators to confirm engineer's daily availability while ensuring that engineer's time is utilised efficiently.

  • Keeping company in-house ERP system and Maintenance Tracking Document is up to date and as accurate as possible.

  • Tracking performance and escalating issues to management as necessary.

  • Supporting service co-ordination with logging first line customer calls.

  • A general administration requirement which includes filing, credit notes, closing engineering

Key Skills:

  • Good background in service scheduling (or similar experience) would be beneficial.

  • Strong communications skills are essential.

  • Experience in a customer facing role would be beneficial.

  • Computer literacy within Microsoft office and ERP Systems required.

As the world's leading organisation, my client provides state of the art products, solutions and services that meet our customers' most demanding threat detection needs while improving operational efficiency.

Maintenance Scheduler

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