Maritime Installation Engineer - Basingstoke
Competitive Salary Available - SC/ DV Cleared
25 days annual leave (with the ability to buy/sell up to 10days) + bank holidays
Company Pension contribution. 3%-10%
Eligible for Annual Discretionary Bonus (Personal and Company targeted) Corporate discount scheme (discounts on cinema, restaurants etc.)
Sponsored Security Clearance
Learning and Development
The Maritime Installation Engineer's primary responsibilities are:
Assisting the Area Team Manager in the timely fitting of all vessels to which he is allocated as Installation Engineer.
Attendance at required safety and security briefings applicable to particular dockyards and vessels.
Perform day to day ad hoc equipment installation and removal tasks as directed by the Area Team Manager or Installation Manager.
To conform to routines/rules appropriate to the assignment / site / environment, whilst also observing rules for time sheeting / travel / expenses.
Become familiar with all types of vessels and the various dockyards so he is able to operate safely and effectively without supervision.
Act as a Marine Projects representative when directed by the Installation Manager.
Carry out ad-hoc legacy tasking as directed by the Area Team Manager or Installation Manager.
Bringing to the Installation Manager's notice any Health and Safety Issues applicable to vessel installations and other working environments encountered.
Technical Capability. Works within a team supporting end users with technical queries relating to several products/systems (e.g. Microsoft products, operating systems, networks, applications, PCS). Business Awareness. Has a good understanding of the customers' environment and service delivery requirements to enable the delivery of the service.
Process. Follows established processes/systems and recommends improvements to these as appropriate to resolve routine customer enquiries. Documents actions taken to resolve enquiries.
Problem Solving. Takes ownership for listening to and understanding the customer's problem. Escalates and/or gains support where necessary to resolve the problem. Uses relevant information to diagnose and to resolve or enable resolution in a timely manner.
Service Level. Escalates issues as necessary to deliver required service level and meet or exceed customer expectations/Service Level Agreements. Monitors performance through statistical reporting and analysis.Team Working. Is a key team member, demonstrating personal leadership and initiative resolving issues and supporting other team members.
Professional Development. Takes responsibility for learning about current products/systems to build own technical knowledge to support business requirements.