Network Helpdesk Support / DV Cleared

Network Desktop Support - Monitoring Engineer

DV Cleared - Watford

CCNA/ CCNP / Networking / Desktop Support / Network Analyst / DV Cleared / Monitoring / LAN/ WAN

• Excellent salary

• Company pension contribution (3-10%)

• Personal and Company target bonus of up to 15%

• Family medical

• Working in a company who invest in their team (including certifications & subscriptions

• Excellent career development opportunities

Role:

Working as part of the WAN/LAN Support team.

Other responsibilities include:

Part of the WAN/LAN Operational Support Team particularly the Bespoke Engineering Team (BES).

Responsible for providing a high level of support and advice to all of the bespoke engineering services user community.

Takes ownership of incidents and progresses them through to resolution.

Investigate service improvements and make recommendations based on these investigations.

Able to work in a team or on their own

Produce and present service reports using tools available.

Perform known, existing implementation solutions, return to baseline configuration of routers and switches if and when required.

Skills and experience:

Working understanding of Serial Networking Technologies.

Training for Bespoke Technologies will be given 'in house'.

Strong networking experience.

Good knowledge of networking technologies, i.e. LAN, WAN, TCP/IP, routing, voice, switching and subnet addressing.

Strong in depth knowledge of networking hardware.

Experience of network implementation work.

Working knowledge of ISDN, VPN, Broadband solutions.

Experience with network monitoring and troubleshooting tools