Network Technician

Network Technician

Based in Stevenage, Hertfordshire

£28,800 per annum

Must be eligible for Security Clearance

You will be working for a leading IT defence organisation as part of the global connectivity LAN Support team.

As a Network Technician, you will be:

  • Responsible for providing a high level of support and advice to all of the accounts that are currently supported by the shared networks teams.

  • Involved with small to medium sized project work (Includes MSCs & Planned work)

  • Mentor and trainer to TSNE09 engineers

  • Takes ownership of incidents and progresses them through to resolution.

  • Takes ownership of more complex issues than at TSNE09 level.

  • Takes escalations from TSNE09 engineers and ensures all high severity incidents are escalated to the Incident Management Team

  • Perform known, existing implementation solutions, return to baseline configuration of routers and switches if and when required.

  • Will review requests for network management, security & Configuration changes through a BAU change or catalogue process.

  • Able to verify Networking Management, Security & Configuration requirements and apply changes to provision tooling templates.

  • Investigate Service improvements and make recommendations based on these investigations.

  • Able to work in a team or on their own with no or very little supervision.

  • Stands in for Technical Specialist

  • 3rd party management where technical dialogue is required with 3rd party engineers.

  • Detailed analysis of provided requirements and other output from upgrades, changes or catalogue requests and map to current network management, security & configuration

As a Network Technician you will have:

  • High Technical knowledge of networks, network security and their configuration and operational processes

  • Proven commercial networking experience.

  • Strong, in-depth knowledge of networking technologies, i.e., LAN, WAN, TCP/IP, routing, switching and subnet addressing.

  • Strong in-depth knowledge of networking hardware, ideally from the Cisco & Juniper family,

  • Experience of network implementation work

  • Good Network Management, Security and Configuration understanding

  • Working knowledge of ISDN, VPN, Broadband solutions.

  • Experience with network monitoring and troubleshooting tools.

  • Cisco Certified Network Associate accreditation desirable

  • Previous experience of network design advantageous

  • ITIL Foundation or knowledge of ITIL processes desirable.

  • Understanding of network security - Wireless / Firewalls

Network Technician