£35 - £45 per hour
about 2 months ago
4 months +
Onsite Support Engineers x 3
+ Desktop support roles
+ London based contract roles
+ 4 month initial contracts
+ £35 to £45 per hour dependant on experience
+ Onsite role
+ Strong Desktop Support experience
+ Windows 8 -10
+ Some network experience
+ DHCP, DNS, AD and GPO
Diagnose and resolve software and equipment (PC, laptop, printer / copier / scanner, projector, tele-conference, mobile phones, etc.) incidents, including operating systems (Windows and Mac) and across a range of software applications
Maintains a first class level of customer service ensuring that all customers are responded to and problems are addressed in a timely, efficient and professional manner.
Install, upgrade, patch, support and troubleshoot Macintosh and Windows Operating System and application such as Microsoft office, Adobe and any other authorized desktop application.
Perform smart hands and eyes for Infrastructure
Break-fix support for Laptop, desktop, tablets and associated hardware peripherals
Performs general preventative maintenance tasks on computers, laptops, printers, and other authorized peripheral equipment.
Manage desktop lifecycle programs by tracking hardware through Asset Management from delivery through end of life, builds, application installations, user migration and hardware installations.
Coordinate with vendors for external support and repair
Responsible for actively monitoring ticket queue and all assigned tickets, ensure accurate logging, categorization, prioritization, initial diagnosis, routing, functional escalation, and data integrity of all applicable incidents and requests in ticketing tools
4-6 years of relevant experience in Desktop Support
IT knowledge in Windows 8, Windows 10 and basic network setup troubleshooting
Hardware knowledge: PC, laptop, printer / copier / scanner, projector, tele-conference, mobile phones,