about 1 year ago
Principal Consultant CX Contractor
Rate: £Neg per day DOE - outside IR35
SC clearance required
4 months contract
- The resource must hold a British Passport and Security Clearance.
- The role holder provides Oracle Service Cloud (RightNow) skills and knowledge and provides business consultancy to our customers. They particularly have specific experience in supporting delivery, bids and pre sales opportunities with Oracle Service Cloud. They may lead small teams of consultants or be part of a large team of consultants dealing with complex assignments and relationships.
- The individual will possess specific Oracle Service Cloud and customer portal development skills with a focus on the end to end design ofsolutions and integration with different systems.
The successful candidate will need to demonstrate:
- An ability to design and deliver solutions for Oracle CX modules in both sales and implementationenvironments is essential.
- An ability to design and deliver bespoke solutions for Oracle CX customer portal and agent dashboard is desirable.
- Demonstrable track record of business consulting and project delivery with at least 2+ Oracle CX full projectlifecycles (i.e. Define, Design, Develop, Test, Deploy)
- Experience of leading teams to successful delivery of CX implementation projects is essential
- Should possess people skills to develop rapport with customers, Colleagues, Partners and Oracle.
- Excellent communications skills and the ability to work with a range of people of varying technical knowledge, oftenexplaining complex concepts to colleagues and business users/stakeholders.
- Strong interpersonal skills with proven ability to influence at different stakeholders levels.
- Demonstrates innovative and creative thinking, showing attention to detail.
- Excellent time management and prioritisation skills, able to maintain strategic perspective while undertaking complex anddetailed work, with proven ability to deliver results within agreed timescales
- Certification in Service Cloud or Engagement Cloud
- PHP, CSS, HTML
- Oracle Application Express
- Oracle Visual Builder