Program Assurance Manager

Program Assurance Manager

Working closely with the 'Director, Program Management & Transformation', the post holder will perform a support/advisory role to both the Project Management community, and the broader business. Through your day to day engagement across multiple programs, you will be expected to provide insight and facilitation of program assurance and process improvement to the wider business, at site, sector and corporate level.

In this role, you will be acting as the independent 'Conscience of the Business' in ensuring that the desired value of business processes are being met. Whilst compliance to process is a means to assure performance, it is equally as important to seek the value proposition of our processes and be able to apply robust tailoring of process, matched with process improvement where required.

The post holder will liaise with Project Managers, Phase Review Chairs, Product Lines and Functions to ensure that effective Project Management techniques are being applied across the entire lifecycle.

Main Duties

  • Ensure project data is both current, understood and acted upon.

  • Programs are proactively managing risks and opportunities

  • Appropriate actions are being taken to address low customer satisfaction

  • Programs hold RTG meetings in line with BA templates & directives.

  • PM's embrace appropriate RCA Tools & Techniques to achieve root cause of impactful issues and effectively plan predictable improvement

  • Disclosure vs Discovery is evident on those programs that you monitor

  • Ensure that Learning from Experience is being performed across the business and engender a culture of sharing information and experience.

  • Lessons are accurately quantified by the projects and where systemic, effectively transitioned to, and owned, by the respective function(s).

  • Lessons are communicated quickly, and where systemic, effectively and efficiently mistake proofed through Corrective Action Review Boards (CARB).

  • Provide expert leadership in developing and implementing a culture that aligns to the business values and behaviours.

  • Monitor, coach, support, and help develop PM staff to enable them to deliver to the best of their abilities.

  • Participation in Site, Sector and Corporate PM working groups in development of PM processes, media and tools

Interpersonal Skills

  • Must be a role model in terms of exhibiting collaborative, constructive and motivational behaviour

  • Strong mentoring, coaching and communication skills with the ability to influence at all levels

  • Resilience, tenacity and strong business acumen.

  • Role model for cultural change within the broader business