Project Engineers - 1st/2nd Line

Project Engineers within 1st/2nd Line

Location: Central London

Duration: 6 Months

Rate: £150 - £275 per day

Roles:

x1 1st Line Helpdesk Analyst

£150 per day

- Answering calls, manage support mailbox, log tickets and manage ticket queue and send communication to users.

- Triage and prioritise tickets coming into the support queue and work to SLA's.

- Provide fix times for issues including:

• PW resets

• mobile issues

• VPN issues

• hardware inventories

• Active Directory admin

• Setting up new employees

x1 Desktop Support Analyst

£150 per day

- Act as an overflow for all of the above duties

- Floor walking

- Preparing and imaging machines

- Provision access (Active Directory Groups, NTFS)

- Resolving operating system and hardware issues

- Asset management of workstation and mobile devices

- Troubleshoot network issues (LAN and WAN) up to 2nd Line level.

- Windows 10 and hardware refresh requiring travel to UK sites

- Experience of supporting Cisco phone

x1 Project Engineer

£275 per day

- Windows 10 migration and hardware refresh

- Office moves, new office setups and closures

- Coordinating phone system setups which are currently 2x verizon UCCaaS

- SD-WAN smart hands assistance

- Merger and acquisitions activities including user migration and exchange migration