Senior Enterprise Management Tooling Architect - Service Desks

  • Job ref:

    CDI - 1173443_1637680638

  • Location:

    Reading, Berkshire

  • Sector:


  • Job type:


  • Salary:

    £60000 - £65000 per annum

  • Contact:

    Ciaran Digney

  • Email:

  • Published:

    11 months ago

  • Start date:


Job Role: Senior Enterprise Management Tooling Architect - Service Desks

Salary: £60k - 65k

Location: Thames Valley with some travel to customer sites

I am recruiting an experienced IT professional with knowledge and experience of Enterprise Management tooling for Service desks and CMDBs for a client of mine who operate within the UK defence sector

Candidates must be eligible and willing to go through SC security clearance


  • Developing a full understanding of the customer's IT environment and support requirements
  • Using your knowledge of CA Service Desk Manager and C# Sharp programming to create detailed end-to-end designs for the service desk toolsets
  • Writing and testing the software code needed to deploy, configure and customise the systems to meet all requirements
  • Working in conjunction with Solution Owners and Project Managers to create an effective solution and efficient deployment plans
  • Working as a team with other staff in various roles (e.g. networks, storage) to implement your designs.

Skills required:

  • Experience working with stakeholders to analyse requirements, negotiate and bring consensus
  • Experience working with common business IT infrastructures and Service Desk systems
  • Designing and deploying new Service Desks and the necessary integrations between the desk and other tools to create a working system
  • Planning the work for a team to build, test and roll out a new Service Desk
  • Producing technical documentation to a high standard, formally documenting your designs and plans.

If you are intetrsted please reply to this advert or feel free to call me on 01737 821029

Many thanks,