Service Analyst

  • Job ref:


  • Location:


  • Sector:


  • Job type:


  • Salary:

    Up to £300 per day

  • Contact:

    Charlie Cameron

  • Email:

  • Published:

    7 months ago

  • Duration:

    6 Months

  • Start date:


Service Analyst

+ Role Type: Contract
+ Role Length: 6 Months +
+ Location: Portsmouth or Salisbury
+ Mainly Remote with ocassional travel to either site
+ £300 per day ( Inside IR5)

+ Managing Releases, ensuring target dates are met or escalated within a timely manner.
+ Chair Monthly Release board meetings.
+ Verify and validate each request to ensure sufficient information is provided within the request before adding the request to the Release.
+ Liaise with Change Originator, Sponsor or Technical Lead to obtain any missing information/ additional justification or an updated request as necessary.
+ Ensure all referenced records are linked to the Release and statuses amended / notes added to record actions taken.
+ Monitor Assessments, respond to queries and provide feedback to Originator based on assessment comments/recommendations received.
+ Monitor and respond to emails received into either the Change or Release group mailboxes.
+ Manage scheduling amendments /rescheduling requests and ensure all appropriate stakeholders are notified / associated records updated.
+ Ensure Power Outage requests are monitored and as appropriate raise a Service Request and associated Work Orders to obtain Consultancy funding or a raise a Demand Service Request and associted Change Request.
+ Managing Requests for Change from initiation to closure, ensuring target dates are met or Change
+ Following CR approval - create Work Orders as specified by Originator and monitor for completion.
+ Ensure all actions taken are recorded against the relevant Change Records.
+ Provide input to team meetings and raise any process improvements as Continual Service Improvement (CSI) initiatives.

+ Previous experience of Change and especially Release Management
+ Minimum of 2 years in a Service Management role (e.g. Service Desk Manager / Team Leader
+ More than 2 years in Customer focused environment
+ Ability to communicate at all levels and to challenge information provided where you feel its inaccurate or insufficient.
+ Ability to either Chair or represent the company at multi contractor /Client meetings.
+ Drive and enthusiasm to ensure the required outcome is achieved.
+ Ability to think outside the box and come up with alternative solutions to resolve issues.

Technical Skills:
+ Previous use of a Service Management toolset
+ Previous use of Microsoft Office suite, especially MS Excel

+ ITIL Foundation certificate v3 or 4
+ ITIL v3 Capability Certificate in Release Control and Validation
+ Excellent communication skills at all levels - written and verbal
+ Attention to detail/pattern recognition