Service Architect

  • Job ref:


  • Location:

    Bracknell, Berkshire

  • Sector:


  • Job type:


  • Salary:


  • Contact:

    Liam Parsons

  • Email:

  • Published:

    9 months ago

  • Start date:


  • Consultant:


Service Architect

- Based in Bracknell

- 6 month contract

- Competitive Daily rate

- Inside Ir 35

Please note this is an SC Cleared position

Job Description

Responsibility of the service design for low, medium or high value / complexity deliveries into liveservice:-

  • Understand the customer's user base and IT operational structure;

  • Development of detailed end-to-end service designs:-

  • Develop and contribute towards the contractual obligations (SLAs and KPIs) and additionally any underpinning contracts;

  • Impact Assessment (IA) of current operating and governance models against scope of work;

  • Identification of transition operating model where required;

  • Design of future operating and governance models;

  • Define, agree and implement pricing for service catalogue;

  • Identify test requirements to feed into overall test plan;

  • Identify and develop on-going support requirements;

  • Development and progression of the operational support requirements and service acceptance criteria.

  • Responsible for the revision of the run cost elements of the cost model where required;

  • Identification and management of service management RAID items including exclusions, constraints and single points of failures (SPOFs);

  • Identification and input into general RAID items including exclusions, constraints and single points of failures (SPOFs);

  • Definition of early life support requirements;

  • Specification and delivery of SA artefacts.

Can you demonstrate:-

  • Detailed knowledge of service management concepts and techniques;

  • A strong operational understanding of service supply chains;

  • Experience of service operating model design for major IT systems;

  • The ability to write coherent, concise, and readable technical service documentation;

  • Experience of working to tight timescales within a high energy team environment;

  • Ability to lead both virtual and co-located teams;

  • Ability to influence senior stakeholders both internally and externally with varying objectives.

Core Skills

  • Client-facing skills at senior-level discussion, with the ability to communicate ideas and thoughts to senior executives;

  • Negotiating, bringing consensus, with substantial experience of running workshops;

  • Commercially astute - working knowledge of the contractual obligations and associated constraints;

  • Self-motivating and objective setting;

  • Leadership skills for team co-ordination and motivation;

  • Excellent presentation skills both verbal and written.