Service Architect

Permanent

Market rate + Car + bonus

Sc clearance required (Or willing to undergo)

(10% bonus guaranteed bonus if willing to undergo DV clearance)

Based in Basingstoke

Service Architect

Are you a Service Architect who can demonstrate knowledge and experience (typically 5 years or more, service architecture / management experience), in the following areas: -

• Responsibility of the service design for low, medium or high value / complexity deliveries into live service: -

o Understand the customer's user base and IT operational structure.

o Development of detailed end-to-end service designs: -

• Develop and contribute towards the contractual obligations (SLAs and KPIs) and additionally any underpinning contracts.
• Impact Assessment (IA) of current operating and governance models against scope of work.
• Identification of transition operating model where required.
• Design of future operating and governance models.
• Define, agree and implement pricing for service catalogue.
• Identify test requirements to feed into overall test plan.
• Identify and develop on-going support requirements.
• Development and progression of the operational support requirements and service acceptance criteria.

Can you demonstrate: -

• Detailed knowledge of service management concepts and techniques.
• A strong operational understanding of service supply chains;
• Experience of service operating model design for major IT systems;
• The ability to write coherent, concise, and readable technical service documentation;
• Experience of working to tight timescales within a high energy team environment;
• Ability to lead both virtual and co-located teams;
• Ability to influence senior stakeholders both internally and externally with varying objectives.

Core Skills

• Client-facing skills at senior-level discussion, with the ability to communicate ideas and thoughts to senior executives;
• Negotiating, bringing consensus, with substantial experience of running workshops;
• Commercially astute - working knowledge of the contractual obligations and associated constraints;
• Self-motivating and objective setting;
• Leadership skills for team co-ordination and motivation