Service Architect


Market rate + Car + bonus

Sc clearance required (Or willing to undergo)

(10% bonus guaranteed bonus if willing to undergo DV clearance)

Based in Basingstoke

Service Architect

Are you a Service Architect who can demonstrate knowledge and experience (typically 5 years or more, service architecture / management experience), in the following areas: -

  • Responsibility of the service design for low, medium or high value / complexity deliveries into live service: -

o Understand the customer's user base and IT operational structure.

o Development of detailed end-to-end service designs: -

  • Develop and contribute towards the contractual obligations (SLAs and KPIs) and additionally any underpinning contracts.
  • Impact Assessment (IA) of current operating and governance models against scope of work.
  • Identification of transition operating model where required.
  • Design of future operating and governance models.
  • Define, agree and implement pricing for service catalogue.
  • Identify test requirements to feed into overall test plan.
  • Identify and develop on-going support requirements.
  • Development and progression of the operational support requirements and service acceptance criteria.

Can you demonstrate: -

  • Detailed knowledge of service management concepts and techniques.
  • A strong operational understanding of service supply chains;
  • Experience of service operating model design for major IT systems;
  • The ability to write coherent, concise, and readable technical service documentation;
  • Experience of working to tight timescales within a high energy team environment;
  • Ability to lead both virtual and co-located teams;
  • Ability to influence senior stakeholders both internally and externally with varying objectives.

Core Skills

  • Client-facing skills at senior-level discussion, with the ability to communicate ideas and thoughts to senior executives;
  • Negotiating, bringing consensus, with substantial experience of running workshops;
  • Commercially astute - working knowledge of the contractual obligations and associated constraints;
  • Self-motivating and objective setting;
  • Leadership skills for team co-ordination and motivation