Service Architect - Basingstoke Architect - CA Service Desk - Permanent - Basingstoke

Working for a growing global company who can offer a great work environment

+ Amazing benefits

+ Competitive Salary

+ Clearance Application - SC & DV (If not already held)

Our requirement is for a CASD Architect to come and work to design the CASD solution that will be used and become the standard ITSM offering.

A high level breakdown of the activities are provided below:

  • Analysis of configuration requirements based on customer typical deployment requirements

  • Design of feature/component configuration based on documented requirements

  • Providing guidance and consultation to integration design and development

  • Building CASDM feature/component configuration package

  • Testing features and deployment against test criteria

Key Accountabilities

  • Responsibility for technical input to qualification and business approval meetings, designing larger more complex solutions.

  • Shape technical proposals to be commercially acceptable to the customer and may make solution/service trade-offs.

  • Define the approach to larger/more complex solution development and acceptance testing, controlling technical scope and the work of the design team in order to ensure an acceptable cost structure.

Skills Required

  • Service Design

  • Process Design and Integration

  • Planning for Service Introduction

  • SNOC/Service Desk design

  • Service Management toolset configuration

  • Writing Service Documentation as required by contract deliverables