https://www.adcourier.com/#Service Architect - CA Service Desk - Permanent - Basingstoke
Working for a growing global company who can offer a great work environment
+ Amazing benefits
+ Competitive Salary
+ Clearance Application - SC & DV (If not already held)
Our requirement is for a CASD Architect to come and work to design the CASD solution that will be used and become the standard ITSM offering.
A high level breakdown of the activities are provided below:
Analysis of configuration requirements based on customer typical deployment requirements
Design of feature/component configuration based on documented requirements
Providing guidance and consultation to integration design and development
Building CASDM feature/component configuration package
Testing features and deployment against test criteria
Responsibility for technical input to qualification and business approval meetings, designing larger more complex solutions.
Shape technical proposals to be commercially acceptable to the customer and may make solution/service trade-offs.
Define the approach to larger/more complex solution development and acceptance testing, controlling technical scope and the work of the design team in order to ensure an acceptable cost structure.
Process Design and Integration
Planning for Service Introduction
SNOC/Service Desk design
Service Management toolset configuration
Writing Service Documentation as required by contract deliverables