Service Architect - Government/Defence Projects

Service Architect

+ 6 month initial contract

+ Outside IR35

+ £600 to £700 per day

+ Full remote project

+ requires SC Clearance

Key Skills:

+ Proven & experienced Service Architect

+ Previous experience with Defence/Government Projects

+ Industry recognised certifications - ITIL

The Project:

A new Managed Service utilising a multi-tenant private cloud to replace a complex legacy Enterprise infrastructure. This will require a high level of automation and repeatable component design patterns to allow the deployment of customer business solutions within short time frames. The project will make heavy use of Windows and VMware technologies, along with Ansible, Terraform and Scripting supported by niche infrastructure and applications.

Job Spec:

+ Understands business directions and drives strategic revenue growth targets and achievement of operating margins by successfully managing services and leveraging offerings, leading to business growth with improved client satisfaction and value for money.

+ Understands client's strategic agenda for change, innovation and transformation, how value is perceived by the client, and client challenges

+ Supports business development activity, through leading the service shaping and business case creation; including cost, commercial and contractual viability and identification of risk levels

+ Communicates (written and spoken) with business stakeholders, perceived as a business enabler and influencer

+ Assures new/transitioning services, and projects/changes to services, are fit for purpose, set-up for successful service delivery with minimal impact to existing services, with formal acceptance into service

+ Responsible for production and maintenance of detailed service definition, including scope and deliverables for agreement with 'client' (may be internal or external)

+ Ensures that appropriate service delivery performance indicators are implemented in order to monitor and measure the service delivery against contract/SLA and expectations.

+ Establishes service budget with full understanding of the cost base, gains acceptance of cost, revenue and margin targets and manages to these agreed parameters, proactively identifying and driving any opportunities for cost-efficiency. Produces accurate forecasts of future performance and reports on variance against forecasts

+ Is fully aware of client contract and ensures that all services are delivered in accordance with agreed scope to meet the client's contractual requirements in delivering to acceptance criteria, timescales, financial measures, quality measures, standards, service levels and contractual arrangements including change controls, taking corrective actions when necessary