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Job

Service Architect - Service Design

  • Job ref:

    1174518/001_1652783641

  • Location:

    Newcastle upon Tyne, Tyne and Wear

  • Sector:

    Service Engineering

  • Job type:

    Contract

  • Salary:

    £500 - £560 per day + Outisde IR35

  • Contact:

    Phil Johnson

  • Email:

    pjohnson@cbsbutler.com

  • Published:

    about 1 month ago

  • Duration:

    3 months +

  • Start date:

    6/6/22

  • Consultant:

    #

Service Architect - SC Cleared

+ Service Architect required for MOD Account

+ 3 month initial contract role

+ £500 to £560 per day

+ Outside IR35

+ SC Cleared position

Key Skills:

+ Service Architect experience in MOD/Government environment

+ ITIL certified

+ SC Cleared

Overview

The Service Design Architect is responsible for the design and development of the service management and delivery solution to support the delivery of new and changed services along with ensuring that the Service Catalogue is maintained where services are amended. The Service Architect role will align to the technical design output developed by the Chief Technology Office (CTO) and work closely with the account specific CTO during the Service Design phase of the solution.

Key Skills

Strong customer management and interpersonal skills and an in-depth knowledge of the service design area.

The ability to express a pragmatic and thorough design, taking into account any conflicting priorities of the account and customer.

The ability to hold a large and diverse design team to a single agreed approach, and to ensure that there are no gaps between the various components.

The Service Architect must have:

  • A detailed knowledge of service delivery concepts and techniques.

  • A strong operational understanding of service supply chains

  • Experience of service design for major IT systems

  • The ability to write coherent, concise, and readable technical documentation

  • SC clearance, as a minimum.

Required Qualifications/Skills

Essential:

  • Client-facing skills at senior-level discussion, with the ability to communicate ideas and thoughts to senior executives

  • A detailed knowledge of service delivery concepts and techniques with strong operational understanding of service supply chains

  • Experience of service architecture and design for major IT systems

  • Self-motivating, objective setting, and strong leadership skills

  • Negotiating, bringing consensus, with previous experience of running workshops

  • Team development and motivational skills

  • Written communications - clear technical writing and presentation.

  • ITIL version 3

  • Experience of modelling techniques and tools - process, applications, data and technology