Service Architect x2
Basingstoke - Permanent - Amazing salary and benefits on offer - call me to discuss!
Are you a Service Architect who is able to demonstrate knowledge and experience (typically 5 years or more, service architecture / management experience), in the following areas:-
Responsibility for the service design of low to medium complexity / value bid proposals (inc. Request's for Change (RFC's)):-
Understanding the customer's business:-
Organisation structure / culture / constraints / business roadmap.
Organisation structure / culture / constraints / roadmap alignment.
Development of high level service designs:-
Impact Assessment (IA) of current operating and governance model against requirements;
Identification of transition operating model (where required);
Design of future operating and governance model;
Definition of service catalogue items;
Understanding, assessment and negotiation of SLA's and KPI's, in relation to service credit and service penalty regime.
Identification and management of service management RAID items including exclusions, constraints and single points of failures (SPOFs);
Identification and input into general RAID items including exclusions, constraints and single points of failures (SPOFs);
Responsibility of the service management cost model for the bid / RFC that aligns to the proposal strategy. This includes:-
Process and service tooling design and integration requirements:-
IA of existing processes against client's process requirements;
Identification of required processes and associated artefacts.
Production of service management bid / RFC response and associated contractual definitions;
Oversight of staff performing service related bid work;
Provide input to and management of the service management aspects of the Requirements Catalogue and Traceability Matrix (RCTM);
Attendance and contribution at relevant bid / RFC governance reviews e.g. BAR, CAR, DRW, solutions review etc;
Work in conjunction with the overall solution owner; ability to influence the overall solution design that ensures service stability and efficiency
Can you demonstrate:-
Knowledge of service concepts and techniques;
An operational understanding of service supply chains;
Experience of service operating model design for major IT systems;
The ability to write coherent, concise, and readable technical service documentation;
The ability to write persuasive, targeted and concise proposal documents;
Experience of working to tight timescales within a high energy team environment;
Ability to lead both virtual and co-located teams;
Ability to influence senior stakeholders both internally and externally with varying objectives.
Do you want to be proud to work for a company that respects its people and is at the forefront of technology? We are looking to grow our team with committed people to design quality services for our customers across the region. Service management qualifications would be expected e.g. ITIL, ISO20000 and IT4IT.
Client-facing skills at senior-level discussion, with the ability to communicate ideas and thoughts to senior executives;
Negotiating, bringing consensus, with substantial experience of running workshops;
Commercially astute - working knowledge of the contractual impact of the deal and associated constraints;
Self-motivating and objective setting;
Leadership skills for team co-ordination and motivation;
Excellent presentation skills both verbal and written.