Service Coordinator - BMS

Service Coordinator

Facilities or BMS

London - Hybrid

£29000 pa

The role is based at the Company's offices in London. Reports to Eon Controls London Regional Manager. Option to work from home when needed.

Key Responsibilities and Accountabilities

The Service Administrator will act as an initial point of contact for Customers within a Controls Support Department with our client who is an industry leading supplier of Building Energy Management Systems.

Responsibility will be assumed for scheduling and coordinating their Engineers, enabling them to successfully deliver PPM Visits, Minor Works, Callouts and Quotations.

The Service Coordinator will also build and maintain strong Customer relationships and help to target sales opportunities, in conjunction with our Engineers and the Support Manager.

The role is based at the Company's offices in London and reports to the London Regional Manager. There is an option to work from home when needed.

Contract Administration

*Using established Business Systems, coordinate our Engineers' daily activity.

*Schedule PPM Visits with Customers and ensure that Engineers' reports are issued in a timely manner.

* Follow up on PPM recommendations, assist with subsequent Quotations and the delivery of Minor Works.

*Issue preliminary Health & Safety documentation.

*Facilitate monthly Customer Close-Out Calls, in conjunction with the Quality Manager.

*Complete all commercial administration tasks, in conjunction with the Support Manager and Finance Team. o Raising Purchase Orders for Suppliers and Subcontractors.

*Monthly invoicing of PPM Contracts, Minor Works, and Callouts.

Oversee all administration within the Support Department, ensuring accurate data entry inline with established Quality Procedures.

*Adhere to established procedures, business system usage and general workflows within the Support Department. Assume responsibility for identifying improvements wherever possible.

*Achieve a high standard of administration within the Support Department, helping to facilitate monthly Management Reports (by the Support Manager).

*Comply with Quality Procedures and ensure a good understanding of ISO9001 (in readiness for external audits)

Health, Safety & Quality

*Monitor the compliance of established Health, Safety & Quality Procedures within the Support Department.

*Facilitate the communication of Health, Safety & Quality content, in conjunction with the Support Manager and Quality Manager.

*Assist in the overall promotion of these subjects, aiding the continued development of Company culture.

If you'd like to discuss this role, then please get in touch today!