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Job

Service Design Architect

  • Job ref:

    120//1753//PJO1_1674055581

  • Location:

    Derby, Derbyshire

  • Sector:

    Project Services

  • Job type:

    Contract

  • Salary:

    £500 - £570 per day

  • Contact:

    Phil Johnson

  • Email:

    pjohnson@cbsbutler.com

  • Published:

    9 days ago

  • Duration:

    3 months +

  • Start date:

    1/2/23

  • Consultant:

    Phil Johnson

Service Design Architect

+ Remote working
+ 4 months +
+ Outside IR35
+ £500 - £570 a day
+ Sc cleared role

Skills:
+ Experienced in Service Design for major IT systems
+ ITIL
+ SC clearance

Possible job titles:

Service Designer

Service Architect

Service Design Architect

The Role:

The Service Design Architect is responsible for the design and development of the service management and delivery solution to support the delivery of new and changed services along with ensuring that the Service Catalogue is maintained where services are amended. The Service Architect role will align to the technical design output developed by the Chief Technology Office (CTO) and work closely with the account specific CTO during the Service Design phase of the solution.

Key Skills
Strong customer management and interpersonal skills and an in-depth knowledge of the service design area.
The ability to express a pragmatic and thorough design, taking into account any conflicting priorities of the account and customer.
The ability to hold a large and diverse design team to a single agreed approach, and to ensure that there are no gaps between the various components.
The Service Architect must have:
A detailed knowledge of service delivery concepts and techniques.
A strong operational understanding of service supply chains
Experience of service design for major IT systems
The ability to write coherent, concise, and readable technical documentation
SC clearance, as a minimum.

Key Accountabilities
The Service Architect will be responsible for all aspects of service design, ensuring that current live solutions meet requirements.
Service coherence and consistency.
Maintaining the Service Catalogue for new or amended services identified in the contract.

Responsibilities:
Required to take a lead in the development of the support model for any specific account that may be assigned.
The role will be pro-active and require a good logical modelling capability to address the predominantly physical focus of an Infrastructure programme.
The role will support other architects in the definition and management of interfaces, and take responsibility for the modelling of those interfaces at the appropriate level of abstraction in the support model.
The role will be instrumental in fostering and maintaining good working relationships, in particular with Service Operations supporting the services.
Required to represent services in continuous improvement, organisational design and internal informal benchmarking.