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Job

Service Design Architect - Preston / Remote

Service Design Architect - Preston / Remote

SC Cleared

£500.00-550.00 per day + (inside IR35)

Contract - 5 months'

The Service Design Architect key accountabilities include being responsible for all aspects of service design, ensuring that current live solutions meet requirements; as well as ensuring service coherence and consistency.

Responsibilities

  • Produce or support the production of service management documentation, ensuring that the authorised documents provide sufficient detail to enable Service Operations to impact the associated RFC.

  • Liaising with programme management, service line and customer to assure delivery of quality service products on time and to budget.

  • Together with the Service Lines, acting on feedback received from support teams concerning changes required for live operation.

  • Planning for Service Operations, tooling, skills and volumes.

  • Collecting and aligning existing process artefacts and contributing to development of a Service Architecture Framework.

  • Interacting with other Service discipline and line teams to ensure architectural conformance to process model and standards.

  • Creating support models to support solution development.

  • Identifying and fostering common service delivery patterns and common sub-processesStrong customer management and interpersonal skills and an in-depth knowledge of the service design area.

Skills Required:

  • Client-facing skills at senior-level discussion, with the ability to communicate ideas and thoughts to senior executives

  • A detailed knowledge of service delivery concepts and techniques with strong operational understanding of service supply chains

  • A detailed knowledge of service delivery concepts and techniques.

  • A strong operational understanding of service supply chains

  • Experience of service design for major IT systems

  • The ability to express a pragmatic and thorough design, taking into account any conflicting priorities of the account and customer.

  • Have operated throughout the entire lifecycle of a programme or project

  • Experience of service architecture and design for major IT systems

  • The ability to hold a large and diverse design team to a single agreed approach, and to ensure that there are no gaps between the various components.

  • The ability to write coherent, concise, and readable technical documentation

  • Self-motivating, objective setting, and strong leadership skills

  • Negotiating, bringing consensus, with previous experience of running workshops

  • Team development and motivational skills

  • Written communications - clear technical writing and presentation.

Desirable:

ITIL version 3 or greater

Experience of modelling techniques and tools - process, applications, data and technology