Service Design Architect - SC Cleared

  • Job ref:


  • Location:

    Newcastle upon Tyne, Tyne and Wear

  • Sector:


  • Job type:


  • Salary:

    £350 - £380 per day

  • Contact:

    Phil Johnson

  • Email:

  • Published:

    about 3 years ago

  • Duration:

    2 months +

  • Start date:

    July 2017

  • Consultant:


Service Design Architect - Contract role

+ Outside of IR35

+ Initial 2 month contract role - potential extensions

+ Newcastle based

+ SC Cleared role

+ £350-380 per day

Key Skills

Strong customer management and interpersonal skills and an in-depth knowledge of the service design area.The ability to express a pragmatic and thorough design, taking into account any conflicting priorities and requirements of the account and customer.The ability to hold a large and diverse design team to a single agreed approach, and to ensure that there are no gaps between the various components.

The Service Design Architect must have:

  • A detailed knowledge of service delivery concepts and techniques.

  • A strong operational understanding of service supply chains

  • Experience of service design for major IT systems

  • The ability to write coherent, concise, and readable technical documentation

  • SC clearance, as a minimum.

Key Accountabilities

The Service Architect will be responsible for all aspects of service design, ensuring that future solutions meet requirements.Service coherence and consistency.Maintaining the Service Catalogue for new or amended services identified in the contract.


Design, produce or support the production of service design documentation, ensuring that the authorised documents provide sufficient detail to enable Service Operations to impact the associated RFC.Liaising with programme management, service line and customer to assure delivery of quality service design products on time and to budget.Together with the Service Lines, acting on feedback received from support teams concerning changes required for live operation.Planning for Service Operations, tooling, skills and volumes.Collecting and aligning existing process artefacts and contributing to the development of a Service Architecture Framework.Interacting with other Service discipline and line teams to ensure architectural conformance to process model and standards.Creating support models to support solution development.Identifying and fostering common service delivery patterns and common sub-processes.

Required Qualifications/Skills


  • Client-facing skills at senior-level discussion, with the ability to communicate ideas and thoughts to senior executives

  • A detailed knowledge of service design concepts and techniques with strong operational understanding of service supply chains

  • Experience of service architecture and design for major IT systems

  • Self-motivating, objective setting, and strong leadership skills

  • Negotiating, bringing consensus, with previous experience of running workshops

  • Team development and motivational skills

  • Written communications - clear technical writing and presentation.


  • ITIL version 3

  • Experience of modelling techniques and tools - process, applications, data and technology