Service Design / Service Architect - Remote working

  • Job ref:


  • Location:


  • Sector:


  • Job type:


  • Salary:

    £400 - £440 per day

  • Contact:

    Phil Johnson

  • Email:

  • Published:

    9 months ago

  • Duration:

    6 months

  • Start date:


  • Consultant:


Service Design / Service Architects x 2 - Remote

+ 2 roles for Service Design / Service Architects

+ 6 month contracts

+ Remote working

+ £400 to £440 per day

+ Defence Contract

The Service Design Architect key accountabilities include being responsible for all aspects of service design, ensuring that current live solutions meet requirements; as well as ensuring service coherence and consistency.


  • Produce or support the production of service management documentation, ensuring that the authorised documents provide sufficient detail to enable Service Operations to impact the associated RFC.

  • Liaising with programme management, service line and customer to assure delivery of quality service products on time and to budget.

  • Together with the Service Lines, acting on feedback received from support teams concerning changes required for live operation.

  • Planning for Service Operations, tooling, skills and volumes.

  • Collecting and aligning existing process artefacts and contributing to development of a Service Architecture Framework.

  • Interacting with other Service discipline and line teams to ensure architectural conformance to process model and standards.

  • Creating support models to support solution development.

  • Identifying and fostering common service delivery patterns and common sub-processesStrong customer management and interpersonal skills and an in-depth knowledge of the service design area.

Skills Required:

  • Client-facing skills at senior-level discussion, with the ability to communicate ideas and thoughts to senior executives

  • A detailed knowledge of service delivery concepts and techniques with strong operational understanding of service supply chains

  • A detailed knowledge of service delivery concepts and techniques.

  • A strong operational understanding of service supply chains

  • Experience of service design for major IT systems

  • The ability to express a pragmatic and thorough design, taking into account any conflicting priorities of the account and customer.

  • Have operated throughout the entire lifecycle of a programme or project

  • Experience of service architecture and design for major IT systems

  • The ability to hold a large and diverse design team to a single agreed approach, and to ensure that there are no gaps between the various components.

  • The ability to write coherent, concise, and readable technical documentation

  • Self-motivating, objective setting, and strong leadership skills

  • Negotiating, bringing consensus, with previous experience of running workshops

  • Team development and motivational skills

  • Written communications - clear technical writing and presentation.


ITIL version 3 or greater

Experience of modelling techniques and tools - process, applications, data and technology