£400 - £440 per day
9 months ago
Service Design / Service Architects x 2 - Remote
+ 2 roles for Service Design / Service Architects
+ 6 month contracts
+ Remote working
+ £400 to £440 per day
+ Defence Contract
The Service Design Architect key accountabilities include being responsible for all aspects of service design, ensuring that current live solutions meet requirements; as well as ensuring service coherence and consistency.
Produce or support the production of service management documentation, ensuring that the authorised documents provide sufficient detail to enable Service Operations to impact the associated RFC.
Liaising with programme management, service line and customer to assure delivery of quality service products on time and to budget.
Together with the Service Lines, acting on feedback received from support teams concerning changes required for live operation.
Planning for Service Operations, tooling, skills and volumes.
Collecting and aligning existing process artefacts and contributing to development of a Service Architecture Framework.
Interacting with other Service discipline and line teams to ensure architectural conformance to process model and standards.
Creating support models to support solution development.
Identifying and fostering common service delivery patterns and common sub-processesStrong customer management and interpersonal skills and an in-depth knowledge of the service design area.
Client-facing skills at senior-level discussion, with the ability to communicate ideas and thoughts to senior executives
A detailed knowledge of service delivery concepts and techniques with strong operational understanding of service supply chains
A detailed knowledge of service delivery concepts and techniques.
A strong operational understanding of service supply chains
Experience of service design for major IT systems
The ability to express a pragmatic and thorough design, taking into account any conflicting priorities of the account and customer.
Have operated throughout the entire lifecycle of a programme or project
Experience of service architecture and design for major IT systems
The ability to hold a large and diverse design team to a single agreed approach, and to ensure that there are no gaps between the various components.
The ability to write coherent, concise, and readable technical documentation
Self-motivating, objective setting, and strong leadership skills
Negotiating, bringing consensus, with previous experience of running workshops
Team development and motivational skills
Written communications - clear technical writing and presentation.
ITIL version 3 or greater
Experience of modelling techniques and tools - process, applications, data and technology