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Job

Service Designer

  • Job ref:

    LHO1173244_1634141542

  • Location:

    Salisbury, Wiltshire

  • Sector:

    ICT

  • Job type:

    Permanent

  • Salary:

    £450 - £500 per day

  • Contact:

    Luke Horner

  • Email:

    luke.horner@cbsbutler.com

  • Published:

    6 days ago

  • Duration:

    6 months

  • Start date:

    ASAP

Service Designer

Location: Salisbury (mostly remote)

Rate: £450-£500 or salary: £65,000

Contract: 6 months

Remote working: Mostly remote

Clearance: SC

This is an exciting opportunity to be part of team delivering 'enabling' services to a large Public Sector customer. The environment is complex and the scope for learning is only limited by your own ambition and willingness to learn new skills. As a Service Designer you will be creating services across a diverse portfolio of technical change, considering supportability, service and end user needs.

Role Description

You will:

  • Work with solution leads to enforce the need to consider solutions as services not technology and ensure that Service considerations have been factored into all of the solution's architecture
  • Work with project teams ensuring that Service considerations have been factored into the project plan and costings
  • Assess elements of the solution that influence supportability, maintenance and enduring Service
  • Work across multiple work-streams within the portfolio identifying conflict, duplication and dependencies
  • Support Service Transition to ensure a smooth and informed introduction into Service
  • Identify and assist with establishing Service assets and operational collateral required for operational readiness
  • Have a technical background and the ability to question decisions and approaches
  • Have an understanding of Government Security Classifications and hold a minimum of SC Clearance

Experience and Skills:

As a Service Designer you will:

  • Be a self-starter
  • Have knowledge and an appreciation of a variety of Service Management Frameworks and delivery approaches, for example:
    • ITIL®
    • Agile
    • Prince
    • CDCI
  • Have the ability to create Service Design Collateral; Service Design Documents, Service Support Models etc.
  • Be able to determine the influencing factors for service activities and their impact to existing services
  • Identify the need for a for new service provision and assist in drafting a description of the new service
  • Utilise an existing cost model to identify the impact to delivered service charges
  • Have Knowledge of at least the following Technologies
    • ITSM Tooling
    • Virtualisation
    • Private Cloud Infrastructure
    • Virtual Desktop Infrastructure/Thin Client
    • Microsoft Windows Client and Server
    • Software Defined Datacentre