Service Designer - London & Birmingham

Service Designer

London or Birmingham - remote working available

9 Month + Contract

Will need to undergo a basic DBS Clearance

£500-£600 per day Inside IR35

Purpose of role:

As a service designer, you will be responsible for the delivery, on-going success and continual improvement of our products and services. You will influence and mentor others and work closely with designers, user researchers and product owners to ensure we are aligned around and continuously improving excellent end-to-end journeys.

You will set direction, assure the quality of design delivery across teams and can lead multiple or highly complex services. You'll work with colleagues across Consumer Digital and beyond and be part of a team who develop excellent.

You will:

  • plan and lead workshops with teams and stakeholders.

  • influence working practices and behaviours in teams to support a user centred design approach.

  • work strategically on end to end services to deliver improved service outcomes and costed savings.

  • understand users and interpret evidence about them to propose services to meet their needs

  • communicate complex information and processes across organisational boundaries to build a shared understanding

  • Use research insights and data to design solutions; responding to challenges, often in collaboration with users, frontline staff and other stakeholders.

  • develop ideas using sketching, prototyping and iterative design.

  • communicate ideas and explain design decisions clearly.

  • confidently put forward the case for design and prioritisation to senior stakeholders.

  • handle constructive criticism of their work, and constructively review the work of others.

  • contribute to design patterns and standards, identifying service patterns.

  • work at pace using agile methods in technical and complex environments.

  • confidently speak and write about your work.

Please apply below for more information!