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Service Desk Analyst - 3rd Line Support - Milton Keynes, Buckinghamshire

Salary: £28000 - £32000 per annum + Corporate Package
Location: Milton Keynes, Buckinghamshire
Job type: Permanent
Sector: IT, Infrastructure
This vacancy has now expired.

Description

Service Desk Analyst - 3rd Line Support

Location: Milton Keynes, Buckinghamshire

Technical skills: Wintel / Active Directory / Exchange / Citrix / Network / TCP/IP / WAN / LAN / MS Office

A well known Financial Services company are adding to their Service Desk team with a strong 3rd Line Support Analyst with a solid Windows background. Working in a busy service orientated environment you will be responsible for working within the Service Desk managing day to day support with the experience to resolve complex incidents and problems.

Providing local, remote, telephone and deskside support you will be given the chance to progress longer term into a more focused Infrastructure role.

Skills and knowledge of 3rd Line Support Analyst

* Extensive knowledge of managing Active Directory

* Microsoft Exchange experience

* Citrix Administration Experience

* Good working knowledge of Citrix, Microsoft based operating systems and MS Office

* Developing automated laptop \ desktop build

* General Local Network administration and troubleshooting, TCP/IP and WAN/ LAN /Wi-Fi

* ITIL Certified

The role requires you to have the willingness to assist in supporting all aspects of the IT Service Desk, exceptional Customer Service and proven experience working within a centralised IT Support function, supported by a solid understanding of ITIL framework. This is a company that invests heavily in technology and represents a great opportunity to progress long term.

Service Desk Analyst - 3rd Line Support

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