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Job

Service Desk Analyst - DV Cleared

  • Job ref:

    1172094/001_1615827158

  • Location:

    Herefordshire, England

  • Sector:

    Defence and Security

  • Job type:

    Contract

  • Salary:

    £400.00 - £460.00 per day

  • Contact:

    Danielle Lang

  • Email:

    Danielle.Lang@cbsbutler.com

  • Published:

    2 months ago

  • Duration:

    6 month contract

  • Start date:

    ASAP

  • Consultant:

    #

Service Desk Analyst - Hereford

6 month contract - DV Cleared

£400.00-£460.00 per day - INSIDE IR35

We are looking for an Service Desk Analyst who will be able to answer the phone to our clients in a professional and efficient manner in supporting a variety of bespoke applications and provide front line troubleshooting, diagnostics and technical fixes.

Responsibilities:
Whilst working as part of a team, provide focused customer service whilst being responsible for managing open incidents, in line with industry best practice guidelines and the contract Service Level Agreement (SLA).

Description:
* An understanding of working to SLAs
* Ownership of incident management tickets through a structured process of investigation to determine resolution.
* User provisioning and de- provisioning
* Password management
* Monitoring Operations Manager (SCOM and PRTG)
* Administer remote desktops configuration manager and device manager
* Configure device hardware
* Provide remote assistance
* Knowledge of Active Directory
* Problem Solving
* Trouble shooting
* Good written and spoken communication skills
* Able to work under your own initiative as well as part of a team
* ITIL Awareness
* Ability to communicate at all levels