£400.00 - £460.00 per day
7 months ago
6 month contract
Service Desk Analyst - Hereford
6 month contract - DV Cleared
£400.00-£460.00 per day - INSIDE IR35
We are looking for an Service Desk Analyst who will be able to answer the phone to our clients in a professional and efficient manner in supporting a variety of bespoke applications and provide front line troubleshooting, diagnostics and technical fixes.
Whilst working as part of a team, provide focused customer service whilst being responsible for managing open incidents, in line with industry best practice guidelines and the contract Service Level Agreement (SLA).
* An understanding of working to SLAs
* Ownership of incident management tickets through a structured process of investigation to determine resolution.
* User provisioning and de- provisioning
* Password management
* Monitoring Operations Manager (SCOM and PRTG)
* Administer remote desktops configuration manager and device manager
* Configure device hardware
* Provide remote assistance
* Knowledge of Active Directory
* Problem Solving
* Trouble shooting
* Good written and spoken communication skills
* Able to work under your own initiative as well as part of a team
* ITIL Awareness
* Ability to communicate at all levels