Service Desk Architect - Bracknell and Basingstoke based
SC cleared - Basingstoke / Bracknell x 2
Are you a service design architect ready to take the next step in your career? Our client is looking to add a self-motivated, innovative and skilled tooling architect to add their team. This would be a good fit for someone who has EM tooling and Service desk exposure.
You will help design and build as well as being able to identify, justify and develop tools required by the customers. This is a role that plays a vital part in the organisations deployment of new systems.
I am looking for someone who can demonstrate knowledge and experience in the IT System Management tools
Server Event Monitoring and Log Analysis
Server Capacity and Performance monitoring
Automated Incident logging and scripting for automated fixes
Software Delivery and Patching
Intelligent systems for root cause analysis and fault prediction.
Server desk tooling (Service now, Remedy or CA Service desk manager)
Can you demonstrate:
Experience of undertaking design and deployment for major IT systems
Experience of configuration and customisation of Service Desk Tooling
Knowledge of SQL database integration and reporting
Problem solving skills with the ability to function as part of a team and occasionally independently
The ability to write coherent technical documentation.
In return you'll receive:
- Excellent salary
- Company pension contribution - up to 15%
- Personal and company targeted bonus - 15%
- Family medical
- Working in a company who invest in their team (certifications, courses and subscriptions)
- Excellent career development and growth opportunities
- Corporate discount scheme card (restaurants, cinemas etc)
- The ability to buy and sell holiday up to 10 days
Priding themselves as a Global organisation with a long list of achievements, now successfully providing to over 100 countries.
Supporting diversity, health and wellbeing in the workplace whilst being renowned as a responsible business.
Believing people are their biggest asset, they actively promote career progression within the company, you'll be working with those who share your skills and passion for IT, whilst working in an environment with the latest cutting edge technology.