Service Desk Architect - Bracknell and Basingstoke based
SC cleared - Basingstoke / Bracknell x 2
EMC / Java / C# / Integrator
+ Excellent salary
+ Company pension contribution (3-10%)
+ Personal and Company target bonus of up to 15%
+ Family medical
+ Working in a company who invest in their team (including certifications & subscriptions
+ Excellent career development opportunities
Knows EM Tooling/ monitoring and service desk experience:
Remedies / service now
SCCM/ SCOM skills
CMDB/ asset management tooling
Development skills - integrate products (has knowledge of HLD/ LLD)
Generally looking for a good all rounder / teach them the bits which are hard to find
Service Desk Tooling (e.g. CA Service Desk Manager, Service Now, BMC Remedy, Microsoft Service Manager) - one of would be fine
Can you demonstrate: (but not limited to)
Experience of undertaking design and deployment for major IT systems
Experience of configuration and customisation of Service Desk Tooling
Development skills (C#, Java, Javascript) and experience of integrating products with EM Tooling
Knowledge of SQL database integration and reporting
Problem solving skills with the ability to function as part of a team and occasionally independently
A strong operational understanding of IT Service and Support
The ability to write coherent, concise, and readable technical documentation.
