Service Desk Architect - Basingstoke

Service Desk Architect - Bracknell and Basingstoke based

SC cleared - Basingstoke / Bracknell x 2

EMC / Java / C# / Integrator

+ Excellent salary

+ Company pension contribution (3-10%)

+ Personal and Company target bonus of up to 15%

+ Family medical

+ Working in a company who invest in their team (including certifications & subscriptions

+ Excellent career development opportunities

Knows EM Tooling/ monitoring and service desk experience:

Remedies / service now

SCCM/ SCOM skills

CMDB/ asset management tooling

Development skills - integrate products (has knowledge of HLD/ LLD)

Generally looking for a good all rounder / teach them the bits which are hard to find

Service Desk Tooling (e.g. CA Service Desk Manager, Service Now, BMC Remedy, Microsoft Service Manager) - one of would be fine

Can you demonstrate: (but not limited to)

Experience of undertaking design and deployment for major IT systems

Experience of configuration and customisation of Service Desk Tooling

Development skills (C#, Java, Javascript) and experience of integrating products with EM Tooling

Knowledge of SQL database integration and reporting

Problem solving skills with the ability to function as part of a team and occasionally independently

A strong operational understanding of IT Service and Support

The ability to write coherent, concise, and readable technical documentation.