Service Desk / 3rd Line Engineer - Hampshire

Service Desk / 3rd Line

+ Supporting critical military IT/Networks

+ Requires MOD DV

+ Hampshire based

+ 6 month initial contracts

+ £300-£315 per day - INSIDE IR35

Key Skills:

+ Must have windows installer exp

+ Firewall tech / IP

+ Exp with AD or Group Policy

The service is contracted to supply both hardware and software infrastructure solutions to support the secure account common based solution, based on Windows 2008 server and Vista workstation products. Experienced 1st Line support technicians with Windows Server experience willing and able to take on additional training to create a multi-skilled technician able to cover a wide range of tasks in the day-to-day support of a new IT system. Tasks will range from a share of Service Desk duties recording incidents and attempting first time fix.

The role will require each member of the Service Delivery team to work with a culture of Continuous Improvement in line with ITIL standards, creating/updating Processes and Work Instructions accordingly.

Some initial training will take place on the operational system. There will be notified periods of on call when out of hours call out and response on site in central London may be required. Periodic visits to a remote disaster recovery site and short periods of remote working for DR test or operation may be required.


  • Self starter with good interpersonal and customer liaison skills.

  • Ability to work in close co-operation with customer staff.

  • Familiarity with secure systems and Government security standards

  • Experience of working in "clamped" environment.

  • Windows Server and Windows UAD build & configuration.

  • Sub-System testing the Windows server and UAD packaged solutions.

  • Storing the outputs in the DII Configuration Management system.

  • Investigating and resolving defects in current package.

  • Adhering to the appropriate DII standards and procedures.

  • ITIL accreditation.

  • DII experience.

  • Active Directory/GPO's/Security Clamp.

  • Microsoft products of Exchange, Windows 2008 & 2003 administration, Vista experience.

  • Windows Server-based system support role using ITIL processes.