Service Desk Team Lead / Supervisor

  • Job ref:


  • Location:

    Hatfield, Hertfordshire

  • Sector:


  • Job type:


  • Salary:

    £33000 - £36000 per annum + Corporate Package inc Oncall

  • Contact:

    Alex Froude

  • Email:

  • Published:

    11 months ago

  • Start date:


  • Consultant:


Service Desk Team Leader / Supervisor

An opportunity exists for a proven Service Desk Team Leader to join a well known retail brand overseeing and managing their 1st line Support team.

Working for an employer who offer fantastic perks such as gym membership and on-site discounted canteen you will be able to showcase strong leadership skills able to motivate and drive performance against agreed SLA's wihtin yuor team. Your role as the Service Desk Team Leader will be to ensure uninterrupted IT services to internal users across the business.


The successful Service Desk Team Lead will recognise the need for pragmatic application of their service management expertise, with the ability to problem solve and man manage the support teams.

The main areas of responsibility are:

Ensuring all incidents/service requests are managed and resolved within agreed SLA and progress/resolution of fix is communicated

Installing trust & confidence with internal stakeholder

Working with colleagues and client to negotiate and put in place SLA's

Driving performance with appraisals / training and development plans etc

A Service Desk Team Lead will typically have:
* A successful track record, working as a Team Lead with management of support staff
* A demonstrable ability to construct and maintain a robust, scalable and successful service.
* A logical approach to problem solving and the structured introduction of change into operational systems

For more information including company information, job specification and interview slots please apply now