Service Manager

Service Manager

£40,000 - £55,000 + benefits

Redhill, Surrey - Hybrid - Monday - Friday

One of the UK's leading suppliers of high-end sterilisation and quality process equipment is now seeking a Service Manager to join their busy and expanding service and logistics team based in Redhill, Surrey.

This is a brand new and will be focused on managing the day-to-day engineering maintenance contracts as well as the parts and logistics technicians.

It is highly desirable you come from an engineering background and understand managing/purchasing parts and service delivery.


  • Contribution to all aspects of internal quality control, matching our reference level service support.

  • Work with other stakeholders to identify further work opportunities such as small projects, training, spare parts opportunities.

  • Effective co-ordination and relationship building with key principal supplier contacts

  • Ensuring that field engineers have the correct parts and equipment at the right time including continual dialogue with the team.

  • Control of all aspects of parts & logistics quality, returns, warranty and change control.

  • Shipping management including cost reduction and optimisation

  • Accountability for multiple store locations

  • Working with other stakeholders to forecast requirements, then control and maintain optimum stock levels. Including continual risk evaluation.

  • Practical implementation of parts initiatives and campaigns

  • Co-ordination of Strategic Spares sales activities (Typically alongside capital project deliveries)

  • Supervision, training, and performance management of the parts and logistics technicians

  • Work with management and take a lead in the continual improvement and optimisation of related processes and procedures.

  • Ensuring the parts and logistics team respond promptly and reliably to all customers throughout the quotation and order management process

Experience required:

  • Strong management/leadership skills

  • Ideally worked in an engineering/manufacturing/production environment and understands the process of manufacturing equipment

  • Managed stock/parts in an engineering environment

  • Excellent communication both written and verbal

  • Familiar with equipment such as autoclaves, pure steam generators/process sterilisation in the pharma/medical industry is desirable


  • £40,000 - £55,000 (depending on experience)

  • Company and performance bonus

  • Pension scheme

  • Lunch allowance (when out in the field)

  • Paid overtime for weekly hours above 39

If you would be interested in making an application, please click APPLY NOW to begin your application and a CBSbutler representative will be in touch should you be suitable.