Service Operations Analyst

Service Operations Analyst
+ Role Type: Contract
+ Contract Length: 6 Months +
+ Security Clearance: SC
+ Day Rate: £400 Per Day
+ IR35 Scope: Inside
+ Fully remote based

General Responsibilities:
Keep the services operational by:
+ Performing system administration tasks as defined by the Operating Procedures
+ Routinely monitoring the system using the software and hardware tools provided
+ Responding appropriately to errors or faults as notified
+ Maintaining information regarding HOB SCBP service activities so as to be able to respond to enquiries.
Help resolve fault calls by:
+ Providing assistance and initial information to callers
+ Identifying and resolving common problems
+ Documenting solutions
+ Adhering escalation/elevation processes and procedures
+ Timely and accurate inputting of data into the call logging system
+ Ensuring that Incidents and Service Requests requiring further help are referred to the appropriate agency e.g. 2nd Line Systems Administrators, the Operations Support Group or Field Services provider (SCC), etc.

Person Specification:
+ Experience providing system administration to company / mission critical IT systems and the ability to contribute to their further development.
+ Commitment to an ethos of superior service and the ability to work effectively whilst under pressure.
+ Good communication and interpersonal skills in order to meet the needs of a wide range of external and internal service clients and to develop effective working relationships within Leidos.
+ Solid IT troubleshooting skills in order to deal with a wide range of different processes and systems.
+ Commitment to working as a member of a team, which responds flexibly to changing pressures and demands.
+ An active interest in the development of the Service Desk function and its contribution to the HOB SCBP project as a whole.
+ Ability to work in the required environment including satisfactory security clearance (SC + NPPV3). N.B. If clearances are not held, candidates will be required to gain clearances prior to commencing the role.

Skills Required:
+ Unix
+ Linux
+ Microsoft Windows
+ Bespoke Identification software
+ Oracle databases
+SQL
+ Netbackup
+ LANDesk call Logging and Service Management tool set
+ In possession of SC & NPPV3 security clearance, or able to gain
+ ITIL Foundation in best practise would be advantageous