£400 - £450 per day
about 1 month ago
Service Operations Analyst
+ Role Type: Contract
+ Contract Length: 6 Months +
+ Security Clearance: SC
+ Day Rate: £400 Per Day
+ IR35 Scope: Inside
+ Fully remote based
Keep the services operational by:
+ Performing system administration tasks as defined by the Operating Procedures
+ Routinely monitoring the system using the software and hardware tools provided
+ Responding appropriately to errors or faults as notified
+ Maintaining information regarding HOB SCBP service activities so as to be able to respond to enquiries.
Help resolve fault calls by:
+ Providing assistance and initial information to callers
+ Identifying and resolving common problems
+ Documenting solutions
+ Adhering escalation/elevation processes and procedures
+ Timely and accurate inputting of data into the call logging system
+ Ensuring that Incidents and Service Requests requiring further help are referred to the appropriate agency e.g. 2nd Line Systems Administrators, the Operations Support Group or Field Services provider (SCC), etc.
+ Experience providing system administration to company / mission critical IT systems and the ability to contribute to their further development.
+ Commitment to an ethos of superior service and the ability to work effectively whilst under pressure.
+ Good communication and interpersonal skills in order to meet the needs of a wide range of external and internal service clients and to develop effective working relationships.
+ Solid IT troubleshooting skills in order to deal with a wide range of different processes and systems.
+ Commitment to working as a member of a team, which responds flexibly to changing pressures and demands.
+ An active interest in the development of the Service Desk function and its contribution to the HOB SCBP project as a whole.
+ Ability to work in the required environment including satisfactory security clearance (SC + NPPV3). N.B. If clearances are not held, candidates will be required to gain clearances prior to commencing the role.
+ Microsoft Windows
+ Bespoke Identification software
+ Oracle databases
+ LANDesk call Logging and Service Management tool set
+ In possession of SC & NPPV3 security clearance, or able to gain
+ ITIL Foundation in best practise would be advantageous