£500 - £600 per day
3 months ago
Service Operations Manager
£500 - £600 per day
Roles & Responsibilities
As the ePO SME you will form an integral part of the SOM Security Information & Event Management team, responsible for ensuring that the implementation of the End Point Protection Service meets the defined business requirements. The End Point Protection Service is delivered using the McAfee ePO suite of products, so the applicant is required to have a sound, demonstrable understanding of this toolset and knowledge of industry best practice use of the product.
The ePO SME will contribute to the end-to-end delivery of the Security Information & Event Management service through:
Production of engineering documentation (e.g. High and Low-level designs)
Confirming compliance to requirements
Supporting test campaigns designed to exercise the technology
Assisting consumers of the Security End Point Protection service to ensure that, as part of the on-boarding activities to the service, the application of the product within numerous different solutions can be configured appropriately to meet expectations of the service
Ensuring that the benefits being provided by this technology can be demonstrated and are well understood by the organisation
You will also contribute to the product build out, configuration, testing, training and operational handover to support staff. The role also involves working with other programmes (non SOM) to accommodate their requirements and configure the ePO tool set accordingly.
Extensive and proven experience of the McAfee ePO product, ideally in a Service Operation Management Environment
Experience in ePO design and a record of successful implementation
Experience of integrating ePO with monitoring, orchestration and automation workflows
Recent hands-on experience in the configuration of ePO in a highly complex environment
Attention to detail
Strong communication skills
Ability to work collaboratively across multiple disparate teams.
Skills Nice to have:
Working knowledge of Agile Methodologies such as SCRUM;
Experience of working with the ITIL framework.