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Job

Service Supervisor

Service Supervisor - New Business Team

Ebbsfleet Valley, Kent

Permanent, Full Time

Salary - £28,000

Role

Responsible for technicians who service and repair the beds/mattresses who are based at Ebbsfleet Valley or who are out in the field travelling to customer sites. Allocating tech's to jobs, doing vehicle checks, on site training, deputising for warehouse supervisor when on leave etc.

Based at service centre in Ebbsfleet Valley, Kent. Need to live a commutable distance to here - 45 mins max.

Working hours - 9am - 5pm, Tues - Sat mostly (some weeks will be Mon-Fri - working days may be subject to change as service centre operates 24/7 so will dependent on when cover is needed/when team need the supervisor on site - this candidate will schedule the rota so will have input on this)

Salary - £28k
Bonus - 12% of salary.
Occasional travel to customer sites/the head office in Derbyshire etc. travel costs are expensed back to the company.

Experience

Essential:

  • Man-management experience as a manager/supervisor/team leader or as a senior engineer deputising for manager when they are off. Need to be able to demonstrate conflict management - be able to deal with difficult situations.
  • Experience managing technical staff e.g. not office based staff
  • Driving licence
  • Good IT skills - able to use copmuters to acess, analyse and interpret figures/reports

Desirable:
Medical industry experience
Field based experience