Service transition Manager
6 month contract
Based in Newcastle
SC Clearance is essential
£58 - £63 per hour DOE
The Service Transition Manager is responsible for the coordination and assurance of the development of the service management and delivery solution to support the delivery of new and changed services. The Service Transition Manager role will align to the Operational requirements developed by the head of Operations and work closely with the account specific Programme and Project Managers during the delivery phase of the solution.
Strong customer management and interpersonal skills and an in-depth knowledge of the service design area.
The ability to align to a pragmatic and thorough design, taking into account any conflicting priorities of the account, internal operations and customer.
The ability to hold a large and diverse operations team to a single agreed approach, and to ensure that there are no gaps between the various components.
The Service Transition Manager must have:
A detailed knowledge of service delivery concepts and techniques.
A strong operational understanding of service supply chains
Experience of service delivery and operational support for major IT systems
The ability to coordinate coherent, concise, and readable criteria prior to acceptance into operational service.
Client-facing skills at senior-level discussion, with the ability to communicate ideas and thoughts to senior executives
A detailed knowledge of service delivery concepts and techniques with strong operational understanding of service supply chains
Experience of service Transition for major IT systems
Self-motivating, objective setting, and strong leadership skills
Negotiating, bringing consensus, with previous experience of running workshops
Team development and motivational skills
Written communications - clear technical writing and presentation.