Software Support Manager

  • Job ref:


  • Location:

    East Sussex, England

  • Sector:

    Engineering, ICT

  • Job type:


  • Salary:

    £40000 - £45000 per annum + Pension

  • Contact:

    Paul McGuinness

  • Email:

  • Published:

    over 2 years ago

  • Duration:


  • Start date:


A Software Support Manager with a strong customer focus and leadership skills is required to join a Global Aerospace company.

Role: Software Support Manager

As Software Support Manager you will be responsible for:

+ Managing a team of up to 6 direct reports and associated team members
+ Providing software service and support to our worldwide customer base
+ Developing and improving existing support process and procedure
+ Working relationship with other Rockwell Collins teams and 3rd parties who may be responsible for key parts of the Service provision
+ Ensuring that our service contractual SLA's are met
+ Ensuring the root cause analysis takes place for issues
+ Attending face to face and telephone service reviews with customers
+ Managing a 24 hour operation
+ Provides guidance for team members, allocates tasks appropriately


As Software Support Manager you will have experience of:

+ Degree qualified or equivalent in a relevant technical discipline
+ A background in Helpdesk, Service and Support management
+ Direct Customer experience and communications
+ Previous experience in providing software support and service management processes
+ Collaborative working with Senior Managers from other internal support organisations
+ Strong Leadership experience