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Job

Technical Account Manager - BMS/IOT

  • Job ref:

    1171734_1610726102

  • Location:

    Stratford, London

  • Sector:

    BMS

  • Job type:

    Permanent

  • Salary:

    £40000 - £50000 per annum + Package

  • Contact:

    Matt Baker

  • Email:

    mbaker@cbsbutler.com

  • Published:

    3 months ago

  • Start date:

    ASAP

Senior Technical Account Manager - BMS & IOT

Stratford, East London

Permanent - 37.5 hours

Up to £50k + Package

The Company:

Our client is an award winning software company that provides a web-based platform to enable substantial improvements in building performance. The platform enables users to analyse Building Management System data and identify opportunities to reduce energy use & related CO2 emissions, Improve occupant comfort and productivity and enable targeted building maintenance.

Purpose of Role:

  • To effect a smooth customer transition from sales opportunity to new account, ensuring that they receive appropriate training
  • To meet regularly with customers to support their ongoing needs
  • To undertake analysis and commenting of customer's sites
  • To identify key stakeholders, integrate with the relevant customer teams, encourage them to renew, and seek opportunities for growth / expansion of, the contract
  • Manage, train and develop Account Executives and Technical Account Managers
  • Support the Business Operations Team from a technical perspective

Duties and Responsibilities:

  • Onboarding new accounts
    • Attend Sales-Ops handover meeting, acquire detailed site information, set up customer accounts
    • Support installation, led by the Technical Services Manager (TSM)
    • Set up initial asset model and views, in collaboration with TSM
    • Arrange and lead kick-off meeting
    • Undertake customer training
    • Deliver in-depth support for first month, with support from TSM
  • Ongoing account management
    • Arrange and attend regular customer meetings
    • Identify need for and deliver ongoing training (refresher and new users)
    • Undertake analysis and commenting, creating bespoke reports if required
    • Provide information to assist Business Development in creating case studies
    • Create simple ad hoc lab views, supported by TSM
    • Actively manage outstanding building performance actions in conjunction with customer
    • Review completed actions and ascertain whether actually complete
    • Keep detailed records of all customer information and interactions
    • Contribute to continual improvement of the system, eg analysis, visualisations and usability, from customer feedback and personal experience
    • Contribute to assessment of priorities for bugs, new features and improvements
  • Account retention and growth
    • Identify key stakeholders and achieve deep integration with customer at all appropriate levels
    • Support and encourage customer to re-sign contract
    • Actively seek opportunities to grow the contract, where applicable
  • People Management
    • Manage Account Executives and Technical Account Managers reporting to this role, including leave, sickness, 1:1s and performance appraisal
    • Support, train and develop Account Executives and Technical Account Managers

Skills & Experience:

Essential

  • Significant experience of account management in a technical field, preferably related to building services engineering
  • Understanding of building performance, energy efficiency & building controls
  • Literate and numerate
  • High level of computer literacy
  • Good oral and written communication skills
  • Ability to plan, prioritise and organise work to achieve objectives on time
  • Self-driven, motivated and eager to learn
  • Ability to work collaboratively in a team
  • Uses initiative and creativity to resolve problems

In terms of the IoT side the below gives a rough idea of some expectations:

  • Determining optimal location for, and deployment of wireless sensors for internal environmental quality (Temperature, Humidity, CO2, VOC, etc)
  • Integrating IEQ system with BMS (e.g. via BACnet or Modbus where possible)
  • Ensuring IEQ system is fully communicating with its cloud service
  • Liaising with dev team for cloud-level API integration
  • Determining options for energy metering and submetering
  • Wireless pulse counters, Optical pulse transducers, Wireless CTs
  • Collaboration with and management of meter installation contractors
  • Market research of protocol converters
  • Selection and configuration of protocol converters

Desirable

  • HNC/degree in a relevant discipline, such as building services engineering
  • Experience with BMS or building services engineering
  • Experience of managing small teams

Any questions please contact matt.baker@cbsbutler.com