Technical Account Manager - BMS/IOT
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Job ref:
1171734_1610726102
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Location:
Stratford, London
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Sector:
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Job type:
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Salary:
£40000 - £50000 per annum + Package
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Contact:
Matt Baker
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Email:
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Published:
3 months ago
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Start date:
ASAP
Senior Technical Account Manager - BMS & IOT
Stratford, East London
Permanent - 37.5 hours
Up to £50k + Package
The Company:
Our client is an award winning software company that provides a web-based platform to enable substantial improvements in building performance. The platform enables users to analyse Building Management System data and identify opportunities to reduce energy use & related CO2 emissions, Improve occupant comfort and productivity and enable targeted building maintenance.
Purpose of Role:
- To effect a smooth customer transition from sales opportunity to new account, ensuring that they receive appropriate training
- To meet regularly with customers to support their ongoing needs
- To undertake analysis and commenting of customer's sites
- To identify key stakeholders, integrate with the relevant customer teams, encourage them to renew, and seek opportunities for growth / expansion of, the contract
- Manage, train and develop Account Executives and Technical Account Managers
- Support the Business Operations Team from a technical perspective
Duties and Responsibilities:
- Onboarding new accounts
- Attend Sales-Ops handover meeting, acquire detailed site information, set up customer accounts
- Support installation, led by the Technical Services Manager (TSM)
- Set up initial asset model and views, in collaboration with TSM
- Arrange and lead kick-off meeting
- Undertake customer training
- Deliver in-depth support for first month, with support from TSM
- Ongoing account management
- Arrange and attend regular customer meetings
- Identify need for and deliver ongoing training (refresher and new users)
- Undertake analysis and commenting, creating bespoke reports if required
- Provide information to assist Business Development in creating case studies
- Create simple ad hoc lab views, supported by TSM
- Actively manage outstanding building performance actions in conjunction with customer
- Review completed actions and ascertain whether actually complete
- Keep detailed records of all customer information and interactions
- Contribute to continual improvement of the system, eg analysis, visualisations and usability, from customer feedback and personal experience
- Contribute to assessment of priorities for bugs, new features and improvements
- Account retention and growth
- Identify key stakeholders and achieve deep integration with customer at all appropriate levels
- Support and encourage customer to re-sign contract
- Actively seek opportunities to grow the contract, where applicable
- People Management
- Manage Account Executives and Technical Account Managers reporting to this role, including leave, sickness, 1:1s and performance appraisal
- Support, train and develop Account Executives and Technical Account Managers
Skills & Experience:
Essential
- Significant experience of account management in a technical field, preferably related to building services engineering
- Understanding of building performance, energy efficiency & building controls
- Literate and numerate
- High level of computer literacy
- Good oral and written communication skills
- Ability to plan, prioritise and organise work to achieve objectives on time
- Self-driven, motivated and eager to learn
- Ability to work collaboratively in a team
- Uses initiative and creativity to resolve problems
In terms of the IoT side the below gives a rough idea of some expectations:
- Determining optimal location for, and deployment of wireless sensors for internal environmental quality (Temperature, Humidity, CO2, VOC, etc)
- Integrating IEQ system with BMS (e.g. via BACnet or Modbus where possible)
- Ensuring IEQ system is fully communicating with its cloud service
- Liaising with dev team for cloud-level API integration
- Determining options for energy metering and submetering
- Wireless pulse counters, Optical pulse transducers, Wireless CTs
- Collaboration with and management of meter installation contractors
- Market research of protocol converters
- Selection and configuration of protocol converters
Desirable
- HNC/degree in a relevant discipline, such as building services engineering
- Experience with BMS or building services engineering
- Experience of managing small teams
Any questions please contact matt.baker@cbsbutler.com
